At a Glance
- Tasks: Transform data into insights that drive decision-making and support growth.
- Company: Join RAC, a trusted name in service and repair for over 128 years.
- Benefits: Competitive salary, share scheme, flexible work, and 25 days annual leave.
- Other info: Dynamic team environment with excellent career development opportunities.
- Why this job: Make a real impact by analysing performance and influencing business decisions.
- Qualifications: Experience with Power BI, SQL, and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
We’re on an exciting growth journey within our Service, Maintenance & Repair (SMR) area of the business.
As we continue to evolve, we're looking for a commercially minded performance analyst to transform data into meaningful insight that drives decision-making across the business.
Reporting to the Finance Director, you'll take ownership of trading and operational performance reporting across the SMR business.
You'll be responsible for developing, improving and automating reporting processes, ensuring stakeholders have access to accurate, insightful and actionable performance information.
Working closely with Finance, Operations, Commercial, Product Development, Insight & Analytics, and Digital teams, you'll play a key role in supporting RAC's ambitious SMR growth strategy.
This is a fantastic opportunity for someone experienced in reporting and analytics, who thrives on solving problems and can confidently engage with senior stakeholders.
This is a hybrid role, working 2 days a week from our Bescot office and 3 days a week from home offering flexibility while being part of a dynamic and supportive team.
We offer more than a job. We offer a career with purpose.
As an SMR Performance Analyst at RAC, you’ll get benefits that go the extra mile
Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
Time Off That Matters – enjoy 25 days annual leave, plus bank holidays.
We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
Extras That Make a Difference – access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more.
After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
- What you’ll do
- Develop and maintain a suite of operational and trading performance reports using multiple data sources.
- Create impactful dashboards and visualisations that provide clear visibility of key business performance metrics.
- Analyse trends and performance drivers, translating data into meaningful business insight.
- Deliver compelling narratives that explain movements in KPIs and support decision-making.
- Identify opportunities to automate and enhance reporting processes, improving efficiency and consistency.
- Ensure reporting accuracy, governance and data integrity across all outputs.
- Collaborate with Data Management, Insight & Analytics and Digital teams to build scalable reporting solutions.
- Support stakeholders with deep-dive analysis, root cause investigations and performance reviews.
- Continuously improve reporting capability by introducing new data sources, functionality and analytical approaches.
- What you’ll need
- Strong experience developing reports and dashboards using
Power BI and other data visualisation tools.
- Experience using SQL.
- Experience analysing and interpreting operational or commercial performance KPIs.
- Ability to translate complex data into clear, concise and compelling business stories.
- Proven experience working with senior stakeholders and influencing business decisions through insight.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Experience using a reporting suite such as
- Sigma or
Tableau .
- Experience improving or automating reporting processes and frameworks.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members.
We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way.
At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Ready to make a difference? Your next career move starts here.
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SMR Performance Analyst in Walsall employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
StudySmarter Expert Advice🤫
We think this is how you could land SMR Performance Analyst in Walsall
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like RAC!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace SMR Performance Analyst in Walsall
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at RAC, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at RAC
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with RAC’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
