RAC is seeking an SMR Team Manager in Walsall to lead a site-based contact centre team, coaching colleagues to deliver outstanding service and meet performance targets. You will drive engagement, develop people, and optimize processes to improve member experiences.
Shifts run Monday–Friday 08:00–18:00 with Saturdays 09:00–17:30; this is a full-time, office-based role in Walsall. RAC supports career progression and ongoing development in a values-driven environment.
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SMR Contact Centre Lead & People Developer in Walsall employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
