At a Glance
- Tasks: Deliver outstanding customer service and coordinate technician bookings in a fast-paced environment.
- Company: Join the RAC team, known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, and flexible working options.
- Other info: Diverse culture with excellent career growth opportunities and perks like free breakdown cover.
- Why this job: Be at the heart of customer journeys and make a real difference every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26509 - 26509 £ per year.
About The Role
Start Date: 7th September 2026 (you must be able to commit to this start date)
Salary: £26,509.50 per annum
Hours: 40 per week, full-time
Shifts: Monday–Sunday on a rotating basis:
- Weekdays: 08:00–16:00 / 09:00–17:00 / 10:00–18:00
- Weekends: 09:00–17:00 (rotating with rest days)
Location: Office-based at Bescot
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor!
Training
You must be able to commit to two weeks full-time training (Mon–Fri, 09:00–17:00).
Your Role
As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:
- Assigning technicians to jobs
- Coordinating with dealerships to confirm parts availability
- Acting as the key point of contact for customers throughout their booking
What You’ll Be Doing
- Handling inbound and outbound customer calls
- Managing bookings and updating systems accurately
- Building product and process knowledge
- Collaborating with your team to improve performance
- Communicating confidently with internal and external stakeholders
What We’re Looking For
- Previous customer service experience (contact centre experience is a plus)
- Strong communication and upselling skills
- Ability to manage complaints professionally
- Excellent organisation, PC, and admin skills
- A customer-first mindset and drive to deliver a smooth, positive experience
We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.
Benefits
At RAC, we reward your commitment with more than just a salary:
- Bonus scheme eligibility
- Pension contributions up to 6.5%
- Life Assurance (2x salary, 4x for pension members, flexible up to 10x)
- Family leave support and flexible working
- 24/7 confidential personal support service
- Car salary sacrifice scheme (after 12 months, including EV options)
- FREE RAC Ultimate Complete Breakdown Cover from day one
- Access to Orange Savings – discounts on retail, travel, tech & more
- FREE onsite parking
- Automatic enrolment into our Colleague Share Scheme – Owning it Together
SMR Contact Centre Advisor - 1 Link in Walsall employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
StudySmarter Expert Advice🤫
We think this is how you could land SMR Contact Centre Advisor - 1 Link in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RAC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RAC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SMR Contact Centre Advisor - 1 Link in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RAC:Your cover letter is your chance to shine! Tell us why you want to work at RAC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RAC!
How to prepare for a job interview at RAC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
