RAC is seeking a DAFaid Incident Manager to own roadside assistance incidents from initial contact to resolution. Based in our Walsall office, you will coordinate with dealerships, suppliers and recovery partners to keep incidents moving and customers informed.
You’ll balance priorities in a fast-paced contact centre, take ownership, and provide calm, clear support to members when plans are disrupted. This is a full-time, permanent, office-based role with rotational shifts.
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Roadside Incident Manager — Calm, Timely Support in Walsall employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
