At a Glance
- Tasks: Lead payroll services and enhance colleague experience in a dynamic environment.
- Company: Join RAC, a trusted name with over 128 years of excellence.
- Benefits: Competitive salary, share scheme, flexible schedules, and 25 days annual leave.
- Other info: Collaborative team environment with excellent growth opportunities.
- Why this job: Make a real impact while developing your career in a supportive culture.
- Qualifications: Proven payroll expertise and strong people management skills required.
The predicted salary is between 36000 - 60000 £ per year.
Are you a payroll expert with a passion for delivering exceptional colleague experience? Do you thrive in a fast-paced environment where collaboration and service excellence matter? If so, this is a fantastic opportunity to join the RAC as our Payroll Manager, leading our People Support division, ensuring the smooth and compliant delivery of payroll and colleague lifecycle services across the organisation.
As the Payroll Manager, you will be responsible for overseeing our outsourced payroll service and People Support team, ensuring all colleague lifecycle processes, governance checks and service standards are delivered accurately, on time and in line with compliance and audit requirements. You’ll play a key role in driving continuous improvement, developing the team, and strengthening the colleague experience across the People Support function.
As a Payroll Manager at RAC, you’ll get benefits that go the extra mile.
- Earnings That Motivate – a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme, a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
- Tools to Drive Your Future – a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
- Time Off That Matters – 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
- Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
- Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
- Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
What you’ll do:
- Deliver excellent People Support services across the RAC, including first-line colleague support, lifecycle processes and the management of outsourced payroll.
- Ensure outsourced payroll and administration services meet agreed SLAs, compliance standards and deliver an exceptional colleague experience.
- Lead and manage the People Support team, ensuring cost effective delivery and identifying opportunities for process improvements aligned with business and statutory requirements.
- Own the end-to-end monthly payroll process, ensuring accuracy, timely delivery and reporting into Finance.
- Oversee People Support performance standards, recommending and implementing enhancements.
- Develop the People Support team to ensure their advice, technical capabilities and service delivery remain current and aligned to organisational needs.
- Foster a high-performance culture through coaching, development plans and regular feedback.
- Work collaboratively across the People Team, including delivering workshops and developing tools to support consistent practice.
- Oversee accurate input of fixed and variable pay each month, ensuring all reconciliation checks and governance controls meet audit requirements.
- Lead People Support–related projects including P11D/PSA reporting, year end.
- Proactively measure and manage the impact of People Support services on the business.
- Provide advice on the People Support implications of business or organisational change.
- Ensure compliance with tax, legislation and internal policies.
Skills, Knowledge & Experience:
- Proven technical expertise in payroll.
- Experience with both inhouse and outsourced payroll models.
- Strong operational people management experience.
- Demonstrable payroll reconciliation experience.
- Experience using Resource Link is essential.
- Strong MS Word, Excel and analytical skills.
- Excellent attention to detail and problem-solving capability.
- Strong appreciation of risk, control and compliance requirements.
Qualifications:
- CIPD or CIPP qualification (desirable).
- Highly IT literate.
- Minimum of five GCSEs (A–C or equivalent).
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Payroll Manager in Walsall employer: Rac
At RAC, we pride ourselves on being an exceptional employer that values collaboration, service excellence, and the growth of our colleagues. As a Payroll Manager, you will enjoy a competitive salary, generous benefits including a share scheme, flexible working arrangements, and a strong focus on employee wellbeing, all within a supportive culture that encourages personal and professional development. Join us in a dynamic environment where your contributions are recognised and rewarded, making a meaningful impact on the colleague experience.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the hunt for a Payroll Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and knowledge of payroll processes. Be ready to discuss your experience with both in-house and outsourced payroll models, as well as how you've driven improvements in previous roles.
✨Tip Number 3
Showcase your leadership skills! As a Payroll Manager, you'll be leading a team, so be prepared to share examples of how you've developed and motivated your team in the past. Highlight your ability to foster a high-performance culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Payroll Manager in Walsall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your payroll expertise and any relevant management experience to show us you’re the perfect fit for the Payroll Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about payroll and how you can enhance the colleague experience at RAC. Share specific examples of your past successes to make your application stand out.
Showcase Your Technical Skills:Since we’re looking for someone with strong MS Word, Excel, and analytical skills, don’t forget to mention any relevant software or tools you’ve used in your previous roles. This will help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Rac
✨Know Your Payroll Stuff
Brush up on your payroll knowledge, especially around compliance and audit requirements. Be ready to discuss your experience with both in-house and outsourced payroll models, as well as any specific software like Resource Link that you've used.
✨Showcase Your People Skills
As a Payroll Manager, you'll be leading a team and collaborating across departments. Prepare examples of how you've developed teams or improved colleague experiences in previous roles. Highlight your coaching and feedback techniques!
✨Be Ready for Process Improvement Talks
The role involves driving continuous improvement, so think about past projects where you identified inefficiencies and implemented changes. Be prepared to discuss how you measure the impact of these improvements on the business.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, their approach to colleague support, and how they measure success in the People Support division. This shows your genuine interest in the role and the organisation.
