Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage workloads in a fast-paced environment.
- Company: Leading service provider in Walsall with a focus on customer satisfaction.
- Benefits: Performance-based bonuses and various employee benefits.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Experience in a Contact Centre and strong communication skills.
- Other info: Part-time role on a 6-month fixed-term contract with growth potential.
The predicted salary is between 13 - 16 £ per hour.
A leading service provider in Walsall is looking for a part-time Incident Advisor to join their DAFaid Control Centre. This role, offered on a 6-month fixed-term contract, focuses on delivering exceptional customer service and managing workloads effectively in a fast-paced environment.
Candidates should have experience in a Contact Centre, possess strong attention to detail, and demonstrate excellent communication skills.
The position offers performance-based bonuses and various employee benefits.
Part-Time Incident Advisor – DAFaid Control Centre in Walsall employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Incident Advisor – DAFaid Control Centre in Walsall
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the DAFaid Control Centre on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and incident management. We can role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've effectively managed workloads in previous roles. We want to impress them with our organisational skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress easily and stay updated on any new opportunities.
We think you need these skills to ace Part-Time Incident Advisor – DAFaid Control Centre in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Contact Centre and showcases your customer service skills. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Incident Advisor position and how your attention to detail will help us deliver exceptional service.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rac
✨Know the Company Inside Out
Before your interview, take some time to research the service provider and their DAFaid Control Centre. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your strong communication skills.
✨Demonstrate Attention to Detail
In a fast-paced environment like the DAFaid Control Centre, attention to detail is crucial. Be ready to discuss how you've managed workloads effectively while maintaining accuracy in previous roles. You might even want to bring along a few examples of how your attention to detail has positively impacted your work.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, performance-based bonuses, or what a typical day looks like in the Control Centre. This shows that you're engaged and serious about the opportunity.
