At a Glance
- Tasks: Support customers during vehicle breakdowns with empathy and efficiency.
- Company: Join the RAC, a supportive team dedicated to helping others.
- Benefits: Competitive salary, bonus scheme, flexible working, and 23 days holiday.
- Other info: Full training provided and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills and experience in a contact centre.
The predicted salary is between 13256 - 13256 £ per year.
Location: RAC, Walsall
Contract: Part-Time | Permanent
Hours: 25 hours per week | Fully Office Based
Salary: £13,256.53
Shifts: Various
About The Role
We’re looking for caring and confident individuals to join the Motability Team as a Customer Service Specialist, on a part-time basis. In this role, you’ll be the first point of contact for Motability customers experiencing vehicle breakdowns. Many of our customers have complex needs, so your ability to listen, reassure, and act quickly is essential. You’ll play a vital role in making sure our customers get the right help, as quickly as possible.
What You’ll Be Doing
- Handle breakdown calls efficiently
- Answer customer calls promptly, meeting key performance targets.
- Log accurate information
- Capture important details such as location, vehicle issues, and customer needs to support quick assistance.
- Reassure customers
- Provide calm, clear, and empathetic support during what can be a stressful situation.
- Support effective triage
- Gather the right information to help determine the best response - whether that’s an RAC patrol or a mobile mechanic.
- Keep systems up to date
- Ensure all information is recorded accurately to avoid delays or errors.
- Work as part of a team
- Collaborate with colleagues and technical teams to ensure the customer gets the right support quickly.
What We’re Looking For
Skills & Experience
- Strong customer service skills with a friendly and empathetic approach
- Proven experience within a Contact Centre environment
- Excellent communication skills - clear, calm, and confident
- High attention to detail and accuracy
- Comfortable using IT systems and Microsoft Office
Why Join Us
- Full training and support provided
- A role where you can make a real difference to people’s lives
- A supportive, team-focused environment
- Opportunities to learn and develop
What We Offer
- Eligibility for our bonus scheme
- 23 days holiday + bank holidays, rising to 25 with service (pro-rata)
- RAC Group Personal Pension scheme (up to 6.5% matched contributions)
- Family leave support and flexible working options
- 24/7 confidential personal support service for you and your household
- Car salary sacrifice scheme (including EV options, after 12 months)
- FREE RAC Ultimate Breakdown Cover from day one
- Access to Orange Savings - discounts on thousands of retailers, holidays, tech, and more
- Automatic enrolment into our Colleague Share Scheme - Owning it Together, giving you a stake in RAC’s success
Motability Customer Service Specialist - Part Time in Walsall employer: RAC
Joining the Motability team as a Customer Service Specialist at RAC in Walsall means becoming part of a supportive and empathetic work culture where your contributions truly matter. With comprehensive training, flexible working options, and opportunities for personal growth, you will be equipped to make a meaningful impact on customers' lives while enjoying benefits like a generous holiday allowance and access to exclusive discounts. This role not only offers a chance to develop your skills but also provides a fulfilling experience in a team-oriented environment dedicated to helping those with complex needs.
StudySmarter Expert Advice🤫
We think this is how you could land Motability Customer Service Specialist - Part Time in Walsall
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like RAC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at RAC and let us see your personality shine through!
We think you need these skills to ace Motability Customer Service Specialist - Part Time in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and RAC.
Get Familiar with Our Brand:Before applying, take some time to learn about RAC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at RAC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress RAC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which RAC will surely appreciate.
