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For Companies At a Glance
- Tasks: Lead resourcing operations, optimise performance, and drive strategic improvements.
- Company: Join RAC, a trusted name in roadside assistance for over 128 years.
- Benefits: Competitive salary, share scheme, flexible schedules, and 25 days annual leave.
- Other info: Enjoy a supportive culture with excellent career growth opportunities.
- Why this job: Make a real impact on operational performance and customer outcomes.
- Qualifications: Proven leadership in resourcing or operations with strong analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
We’re looking for a highly analytical leader to head up Resourcing across Roadside and Contact Centre operations. This role is critical to operational performance, cost control and customer outcomes ensuring the right people are in the right place at the right time, from long‑range strategy through to daily execution. Within this role you will bring deep comfort with numbers, data and financial trade‑offs, combined with the presence, visibility and credibility to challenge, influence and support senior stakeholders in fast‑moving, high‑pressure environments.
What you'll do
- Deliver a step‑change in resource coverage performance, embedding new targets, KPIs and governance across planning horizons.
- Partner with Transformation and the wider SLT to deliver the resourcing transformation agenda and shape a 3–5 year strategy.
- Deliver & lead on driving improvements to meet & exceed budgets across core operational KPIs.
- Own the end‑to‑end hours planning process on a rolling basis, spanning finding, confirming and optimising hours.
- Lead tactical resourcing across Roadside and Contact Centre operations, ensuring supply is accurately aligned to demand.
- Develop and implement improved resourcing tools, systems and data to support informed decision‑making.
- Represent resourcing in daily and weekly trading forums, providing clear, confident views on plans, risks and opportunities.
- Ensure strong collaboration between planning and rostering to deliver service, cost and customer outcomes.
Accountability
- Ownership of multiple core operational KPIs.
- Responsibility for the deployment of ~£100m+ in people costs, working closely with senior operational leaders.
- Direct line management leadership with wider accountability for a planning function.
What we’re looking for
- A proven leader in resourcing, planning or operations within a complex, time‑critical environment.
- Exceptionally analytical and numerate, with the ability to turn complex data into clear operational decisions.
- Comfortable operating at senior level, with the credibility to provide robust answers under challenge.
- Strong commercial acumen and understanding of cost, risk and performance trade‑offs.
- Track record of delivering operational improvement and embedding sustainable change.
- Degree‑level education or equivalent experience.
As a Head of Resourcing at RAC, you’ll enjoy benefits that go the extra mile
- Enjoy a competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme, giving you a unique opportunity to share in RAC’s future success.
- Get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicles) after 12 months, delivering serious tax savings.
- Enjoy 25 days annual leave, plus bank holidays. We also support work–life balance with paid family leave, flexible schedules and practical resources to help navigate personal commitments.
- Benefit from a pension scheme with up to 6.5% matched contributions alongside life assurance cover of 4× salary (10× optional with flex benefits), designed to support you long term.
- Our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
- Access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more.
- After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5‑star Glassdoor rating showing that RAC is a place where support, ambition and opportunity go hand in hand. If you’re passionate about leading discount modelling, influencing major pricing decisions and driving commercial performance at scale, we’d love to hear from you.
Head of Resourcing Operations in Walsall employer: RAC
Contact Detail:
RAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Resourcing Operations in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their goals, especially in resourcing and operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your analytical skills and leadership experience make you the perfect fit for the Head of Resourcing role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Head of Resourcing Operations in Walsall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in resourcing and operations. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess and leadership experience!
Showcase Your Numbers Game: Since this role is all about data and financial trade-offs, include specific examples of how you've used numbers to drive decisions in past roles. We love seeing candidates who can turn complex data into clear operational strategies!
Be Confident and Clear: When writing your application, ensure your communication is straightforward and confident. We’re looking for someone who can represent resourcing effectively, so let your personality shine through while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at RAC!
How to prepare for a job interview at RAC
✨Know Your Numbers
As a Head of Resourcing Operations, you'll need to be comfortable with data. Brush up on key metrics and KPIs relevant to the role. Be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership in a high-pressure environment. Prepare examples of how you've successfully led teams through challenges, influenced senior stakeholders, and delivered results. Highlight your ability to manage multiple priorities effectively.
✨Understand the Business
Familiarise yourself with RAC's operations and the specific challenges they face in resourcing. Research their recent initiatives and be prepared to discuss how you can contribute to their transformation agenda and long-term strategy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think about past experiences where you had to make tough choices regarding resource allocation or operational trade-offs, and be ready to share those insights.