At a Glance
- Tasks: Manage off-road vehicles and ensure quick repairs to support customers.
- Company: Join the RAC, a trusted name in vehicle support for over 128 years.
- Benefits: Shares in success, generous holidays, wellbeing support, and exclusive discounts.
- Other info: Be part of a growing team with excellent career development opportunities.
- Why this job: Make a real impact daily while developing valuable skills in a supportive team.
- Qualifications: Strong organisational skills, confident communication, and a proactive mindset required.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Fleet Operations Team Working Pattern
Our team operates:
- Monday to Friday: 08:00 – 19:00
- Saturday: 08:00 – 15:00
We’ll discuss your exact shift pattern with you during the recruitment process.
Role Description
Do you enjoy solving problems, helping people, and making sure nothing gets stuck for long? We’re looking for a Fleet VOR (Vehicle Off Road) Specialist to join our growing team. You’ll take ownership of vehicles that are off the road and help get them repaired and back in service quickly, supporting customers every step of the way. You’ll act as the central point of control for VOR cases, working closely with internal teams, repair networks, and fleet partners to minimise vehicle downtime, protect the customer journey, and strengthen our commercial relationships.
What You’ll Be Doing
- Take full ownership of out-of-service vehicles, managing each case from start to finish
- Assess situations and coordinate the best repair or alternative travel solution
- Keep repairs moving by proactively chasing updates, resolving delays, and escalating issues
- Communicate clearly and regularly with customers, partners, and internal teams
- Manage calls, emails, and case records accurately to keep everything running smoothly
- Cost-effective decisions are made without impacting service quality
Qualifications
- Strong organisational skills with the ability to manage multiple cases
- Confident communication and the ability to build relationships quickly
- Calm decision-making under pressure with a proactive mindset
- A tenacious approach – someone who follows things through to completion
- Experience in customer service or operations, with good IT skills and willingness to learn
Why Join Us?
- Join a growing team where your work has real impact
- Take ownership and make a visible difference to customers every day
- Develop valuable skills in problem solving, communication, and operations
- Be part of a supportive, collaborative team environment
- Help shape how the team evolves and improves over time
Benefits
- Share in our success – All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover – From your very first day
- Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays – 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support – 24/7 confidential support helpline for you and your family
- Exclusive discounts – Save on tools, tech, holidays and more through our Orange Savings portal
RAC
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Fleet VOR Specialist in Walsall employer: RAC
At RAC, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where your contributions truly matter. As a Fleet VOR Specialist, you'll enjoy valuable growth opportunities, competitive benefits including share ownership, generous holidays, and 24/7 wellbeing support, all while making a real impact on our customers' experiences. Join us in a role that not only enhances your skills but also allows you to be part of a team dedicated to keeping drivers moving for over 128 years.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet VOR Specialist in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Fleet VOR Specialist. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your communication skills! As a Fleet VOR Specialist, you'll need to build relationships quickly. Role-play with a friend or use online resources to sharpen your ability to convey information clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Fleet VOR Specialist in Walsall
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight any experiences where you've successfully solved problems or helped others. We love candidates who can think on their feet and take ownership of challenges!
Communicate Clearly:Since the role involves a lot of communication, use your application to demonstrate your ability to convey information clearly. Whether it's through your cover letter or CV, keep it concise and to the point, just like we do in our team.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Fleet VOR Specialist role. We want to see how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RAC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fleet VOR Specialist. Familiarise yourself with vehicle management processes, repair networks, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your ability to stay calm under pressure and how you proactively chase updates or escalate problems when necessary. This is key for a role that revolves around minimising vehicle downtime.
✨Communicate Clearly
Since the role involves a lot of communication with customers and internal teams, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your communication style. Remember, it's not just about what you say, but how you say it!
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
