At a Glance
- Tasks: Lead a team to manage fleet vehicles and ensure quick, safe repairs.
- Company: Join RAC, a trusted name in vehicle support for over 128 years.
- Benefits: Shares in success, free breakdown cover, generous holidays, and exclusive discounts.
- Other info: Supportive culture with opportunities for personal and professional growth.
- Why this job: Be part of a groundbreaking operation and make a real impact.
- Qualifications: Experience in team leadership and a background in operational environments.
The predicted salary is between 35000 - 45000 £ per year.
It’s a brand-new and exciting time as we build a first-of-its-kind operation to manage fleet vehicles that are off the road following a breakdown or incident. This new service has been designed specifically for a growing operational area, offering a unique opportunity to be part of something from the ground up. We’re looking for a Team Manager to lead this new function, bringing energy and ideas to shape how it works and how it grows.
In this role, you’ll directly manage a team of 8 VOR Specialists, supporting them as they handle cases from start to finish. Together, you’ll help get vehicles back on the road quickly, safely and in a cost‑effective way, while making sure customers feel informed and supported throughout. This is a fast‑paced, hands‑on role and a great opportunity to take on a new and exciting challenge, working closely with colleagues, repair partners and customers.
What You’ll Be Doing
- Supporting, coaching and developing a team of 8 VOR Specialists
- Will lead on formal management processes around absence, reliability and disciplinary
- Making sure day‑to‑day work runs smoothly and cases are handled efficiently
- Monitoring performance and helping the team meet targets for service, quality and turnaround times
- Stepping in to support more complex cases or escalations when needed
- Coordinating repairs, onward travel and vehicle storage
- Using data and feedback to identify improvements and make changes
- Building strong relationships with colleagues, suppliers and customers
- Supporting cost management while maintaining a positive customer experience
What We’re Looking For
Experience
- Experience leading or supporting a team in a busy operational or contact centre environment
- A track record of improving performance and meeting targets
- Experience developing others and supporting team growth
Skills
- Clear, supportive communication style
- Comfortable making decisions and adapting in a fast‑moving environment
- A practical, solution‑focused approach
- Strong attention to detail and confidence working with data
- Collaborative, with the ability to build positive working relationships
- Experience in fleet, automotive, breakdown or repair environments
Why you'll love working for us
- Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover - From your very first day
- Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays - 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support - 24/7 confidential support helpline for you and your family
- Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5‑star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Fleet VOR Lead in Walsall employer: RAC
At RAC, we pride ourselves on being an exceptional employer, offering a unique opportunity to lead a pioneering fleet management operation in a supportive and dynamic environment. Our commitment to employee growth is evident through comprehensive training, generous benefits including share ownership and wellbeing support, and a culture that values collaboration and innovation. Join us in making a meaningful impact while enjoying a rewarding career with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet VOR Lead in Walsall
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like RAC and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at RAC!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like RAC keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fleet VOR Lead in Walsall
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to RAC:This is your chance to really connect with the team at RAC. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at RAC
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with RAC.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show RAC that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at RAC. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
