At a Glance
- Tasks: Help members resolve issues with empathy and professionalism.
- Company: Join RAC, a trusted brand with over 128 years of experience.
- Benefits: Competitive salary, share scheme, flexible schedules, and 23 days annual leave.
- Other info: Supportive environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 21000 - 25000 £ per year.
We are looking for Customer Care Experts to join our Bescot team on a Full-Time, 6 month fixed-term contract. Working Monday to Friday, this is a great opportunity if you are looking for predictable hours, meaningful work and the backing of a trusted brand. Our Customer Care team support members when things haven’t gone to plan. As a Customer Care Expert, you will take ownership of enquiries and complaints, guiding members through the process with empathy, clarity and professionalism. You won’t just pass problems on; you will see cases through to resolution, helping turn difficult situations into positive outcomes and rebuilding trust along the way.
We offer more than a job. We offer a career with purpose. As a Customer Care Expert at RAC, you will get benefits that go the extra mile:
- Earnings That Motivate: enjoy a competitive salary of £24,606 plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme.
- Tools to Drive Your Future: get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme after 12 months.
- Time Off That Matters: enjoy 23 days annual leave (Pro-rata), plus bank holidays, paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
- Financial Security & Perks: pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary.
- Wellbeing That Works for You: our 24/7 confidential support service is available to you and household members aged 16+.
- Extras That Make a Difference: access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more.
What You’ll Do:
- Handling inbound calls and written queries from RAC members.
- Taking full ownership of complaints and complex queries from start to finish.
- Communicating decisions clearly, fairly and with empathy.
- Working within FCA standards and agreed timelines.
- Updating systems accurately and keeping case records compliant.
What You’ll Need:
- Experience in customer service or complaints handling.
- The confidence to manage challenging conversations calmly and professionally.
- Strong communication skills, both written and verbal.
- Good attention to detail and the ability to use multiple systems.
- A genuine customer first mindset.
Why RAC? For more than 128 years, we have been keeping drivers moving, and today we are trusted by over 15 million members. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we will be with you every step of the way to help you grow and develop your career.
Ready to make a difference? Your next career move starts here.
Customer Care Expert - 6 Month Fixed Term Contract in Walsall employer: Rac
At RAC, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every voice and prioritises employee growth. As a Customer Care Expert in our Bescot team, you'll enjoy predictable hours, a competitive salary, and a range of benefits including a share scheme and flexible working options, all while making a meaningful impact in the lives of our members. Join us to be part of a trusted brand with over 128 years of history, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Expert - 6 Month Fixed Term Contract in Walsall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RAC. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging conversations and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your empathy! In your interview, share examples of how you've turned difficult situations into positive outcomes in the past. Highlighting your ability to connect with customers and resolve issues will make you stand out as a Customer Care Expert.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Care Expert - 6 Month Fixed Term Contract in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Customer Care Expert role. Use keywords from the job description to show we’re on the same page!
Showcase Your Empathy:Since this role is all about handling enquiries and complaints, share examples in your application that demonstrate your ability to communicate with empathy and professionalism. We want to see how you turn challenges into positive outcomes!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Remember, clarity is key in customer care!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with RAC.
How to prepare for a job interview at Rac
✨Know the Company Inside Out
Before your interview, take some time to research RAC and its values. Understand their mission of supporting members and how they handle customer care. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer complaints or challenging situations. Highlight your ability to communicate clearly and empathetically, as this is crucial for a Customer Care Expert role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your genuine interest in understanding and resolving issues, which is key for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Care department. This shows that you’re engaged and thinking about how you can contribute to the team’s success.
