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- Tasks: Support contractor payments by processing invoices and resolving queries in a hands-on role.
- Company: Join the RAC, a trusted name in motoring services with over 125 years of excellence.
- Benefits: Enjoy competitive salary, flexible work, 25 days leave, and a share scheme for future success.
- Why this job: Build your finance skills while making a real impact in a supportive team environment.
- Qualifications: Strong admin or customer service experience; Excel skills are a plus.
- Other info: Hybrid role with excellent career growth opportunities and a focus on wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity to join our Finance Team as a Contractor Support Administrator | Accounts Payable. This is a practical, hands-on role where you’ll help keep our contractor payments running smoothly by processing invoices, resolving queries, and supporting day to day financial administration. You’ll work closely with colleagues across Finance and the Contractor Management team, bringing accuracy, organisation and a friendly, helpful approach to every interaction. It’s a great opportunity for someone with strong admin or customer service experience who’s looking to build their skills within a finance environment. This is a hybrid position, giving you the flexibility to work three days from home and two days in our midlands office in Bescot, Walsall.
Responsibilities
- Investigate contractor payment queries not actioned correctly through our autopayment system to rectify and adjust payments to the contractors accurately, following RAC policies and agreed procedures.
- Act as the main point of contact for contractor payment queries, providing clear and timely updates.
- Resolve payment issues, ensuring contractors receive the right information and support.
- Manage shared and personal inboxes, prioritising queries and keeping communication organised.
- Work closely with internal teams, including Contractor Management and Customer Solutions Centre.
- Provide general administrative support, ensuring accurate data entry and tidy records.
- Build positive relationships with contractors, offering helpful, professional service.
Qualifications
- Experience in administration, customer service or finance support.
- Strong Excel skills, including confidence with formulas, VLOOKUPs and pivot tables.
- Good communication skills, both written and verbal.
- High attention to detail and strong organisational ability.
- A friendly, helpful approach with the confidence to speak with contractors.
- Ability to work independently while being a supportive team player.
- A proactive mindset — willing to learn, ask questions and improve processes.
- Experience using ICAD or similar systems (desirable but not essential).
- Strong numerical and data entry skills.
Benefits and Additional Information
- Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme.
- Tools to Drive Your Future - get started with free RAC Breakdown Service from day one, plus access to a car salary sacrifice scheme after 12 months.
- Time Off That Matters - enjoy 25 days annual leave, plus bank holidays.
- Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary.
- Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+.
- Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more.
As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.
Contractor Support Administrator | Accounts Payable in Walsall employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Support Administrator | Accounts Payable in Walsall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RAC and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your admin and customer service experience can benefit the Contractor Support Administrator role.
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used Excel in past roles, especially with formulas and data management. It’s a key part of the job, so let’s make sure they know you’ve got it covered!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Contractor Support Administrator | Accounts Payable in Walsall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contractor Support Administrator role. Highlight your admin or customer service experience, and don’t forget to mention any finance-related skills you have. We want to see how you fit into our team!
Show Off Your Excel Skills: Since strong Excel skills are a must, be sure to mention your experience with formulas, VLOOKUPs, and pivot tables. If you’ve used these in previous roles, give us some examples! We love seeing candidates who can handle data like pros.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your key skills and experiences stand out. We appreciate a friendly tone, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Rac
✨Know Your Numbers
Brush up on your Excel skills before the interview. Be ready to discuss how you've used formulas, VLOOKUPs, and pivot tables in past roles. This will show that you’re not just familiar with the tools but can also apply them effectively in a finance environment.
✨Be the Problem Solver
Prepare examples of how you've resolved payment issues or administrative challenges in previous jobs. Highlight your proactive mindset and ability to communicate clearly with stakeholders, as this role requires you to be the main point of contact for contractor queries.
✨Showcase Your Organisational Skills
Think about how you manage your workload and prioritise tasks. Bring up specific instances where your organisational abilities helped streamline processes or improve efficiency. This will resonate well with the team’s need for accuracy and tidiness in records.
✨Build Rapport
Since this role involves building positive relationships with contractors, practice your friendly and professional communication style. Be prepared to discuss how you’ve successfully interacted with clients or colleagues in the past, showcasing your customer service experience.
