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For Companies At a Glance
- Tasks: Help members resolve car issues remotely and provide expert advice.
- Company: Join the RAC, a leading breakdown service with a supportive culture.
- Benefits: Enjoy a bonus scheme, shares in the company, and generous holidays.
- Other info: Full training provided with clear career progression opportunities.
- Why this job: Make a real difference by helping people get back on the road.
- Qualifications: Strong car knowledge and excellent customer service skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About The Role
Hours: 06:00–23:30, 7 days a week (shift-based, 364 days per year)
Reporting to: Remote Solutions Operations Lead
Location: Office based – RAC Headquarters, Walsall
As a Breakdown Support Advisor, you’ll use your strong knowledge about cars to understand, assess and resolve common faults remotely to avoid the members needing a Patrol visit. You’ll gather and interpret information, provide remote technical advice where possible, and arrange third‑party support or other entitled services as required to get the member back on the move where a remote fix isn’t possible. This is a fast‑paced, performance‑focused role where accuracy, quality, and customer experience is critical.
What You’ll Be Doing
- Assess vehicle faults remotely using customer information and fault data
- Apply strong technical knowledge to provide quality advice to members to help them solve common vehicle faults themselves
- Arrange and oversee appropriate solutions based on customer needs and entitlements (remote resolution, third‑party support, patrol attendance, or entitled services)
- Maintain high standards of accuracy, compliance, and professionalism
- Efficiently manage high case volumes, collaborating with internal teams and external partners to get the best possible outcome
What We’re Looking For
- Strong knowledge about cars – the role holder will need the ability to interpret common fault information and determine fixes that avoid the need for a Patrol attendance
- A big plus if you’re passionate about all things car related
- Sound judgement and decision‑making – with safety and member experience paramount
- You’ll be calm, resilient, and results‑focused in a fast‑paced, performance‑driven environment
- Excellent customer service skills with a professional, empathetic approach
- Flexibility to support other Group Contact Centre activities when required (training and notice provided)
Training & Development
Full training and ongoing upskilling will be provided, with a defined development and progression plan to support your growth.
Why you’ll love working for us
- Bonus scheme – Attractive bonus scheme with uncapped commission
- Share in our success – All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover – From your very first day
- Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays – 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support – 24/7 confidential support helpline for you and your family
- Exclusive discounts – Save on tools, tech, holidays and more through our Orange Savings portal
Breakdown Support Advisor in Walsall employer: RAC
Contact Detail:
RAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Support Advisor in Walsall
✨Tip Number 1
Get to know the company inside out! Research RAC and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your strong knowledge about cars and your customer service skills, as these are key for the Breakdown Support Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the RAC team.
We think you need these skills to ace Breakdown Support Advisor in Walsall
Some tips for your application 🫡
Show Off Your Car Knowledge: Make sure to highlight your strong knowledge about cars in your application. We want to see how you can interpret common fault information and provide solutions, so don’t hold back on sharing your passion for all things automotive!
Be Clear and Concise: When writing your application, keep it clear and to the point. We’re looking for accuracy and professionalism, so make sure your language reflects that. Avoid jargon unless it’s relevant, and ensure your message is easy to understand.
Demonstrate Customer Service Skills: Since this role is all about providing excellent customer service, include examples of how you've successfully helped customers in the past. Show us your empathetic approach and how you’ve handled challenging situations with a calm and professional attitude.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RAC
✨Know Your Cars Inside Out
Brush up on your knowledge of common vehicle faults and fixes. Be prepared to discuss specific examples where you've successfully diagnosed or resolved car issues, as this will show your expertise and passion for the role.
✨Showcase Your Customer Service Skills
Prepare to demonstrate how you handle customer interactions, especially in high-pressure situations. Think of scenarios where you've provided exceptional service or resolved conflicts, as this will highlight your empathetic approach and professionalism.
✨Practice Problem-Solving Scenarios
Anticipate questions that involve assessing vehicle faults based on customer information. Practise articulating your thought process clearly, as this will showcase your sound judgement and decision-making skills during the interview.
✨Be Ready for a Fast-Paced Environment
Familiarise yourself with working under pressure and managing high case volumes. Share experiences where you've thrived in similar environments, as this will demonstrate your resilience and results-focused mindset.