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For Companies At a Glance
- Tasks: Provide remote technical support and advice to resolve vehicle issues efficiently.
- Company: Join the RAC, a trusted brand rescuing drivers since 1897.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and a pension scheme.
- Why this job: Make a real impact while using your skills in a dynamic, supportive environment.
- Qualifications: NVQ Level 3 in Motor Vehicle Engineering and 5 years' experience required.
- Other info: Be part of a diverse team committed to inclusivity and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Are you a skilled mechanic ready to transition from the shop floor to a dynamic desk-based role? Do you want to use your technical knowledge to make a real difference without getting your hands dirty? We have an exciting opportunity for a Technical Support Mechanic to join our rapidly expanding Motability team!
As a Technical Support Mechanic, you'll play a key role in ensuring customers receive the best solutions. Working as part of our dedicated team, you'll provide remote assistance and expert technical advice to resolve vehicle issues efficiently and accurately.
What you'll do...
- Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently
- Support our internal roadside teams with live diagnostics, helping to increase first-time fix rates and reduce the need for vehicle recovery
- Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions
- Monitor and share technical insights to keep RAC and Motability Operations aligned with evolving technologies
- Ensure warranty processes are applied fairly and consistently across the retailer network
What we're looking for...
We're looking for someone with a strong mechanical background and excellent communication skills. You might be:
- A workshop controller, mechanic or vehicle technician looking to move into a more analytical and advisory role
- Experienced with vehicle diagnostics, repairs and workshop operations
- Comfortable reading and interpreting technical reports
- Confident in using systems and handling multiple cases with attention to detail
What you'll need...
- A minimum NVQ Level 3 (or equivalent) in Motor Vehicle Engineering
- Level 3 EV Trained (Or desire to work towards)
- A minimum of 5 years' experience as a vehicle technician, mechanic or in a workshop controller role
- Strong working knowledge of diagnostic systems and repair procedures
- Clear, professional communication - both written and verbal
- Comfortable with Microsoft Office and case management systems
What you'll get with the RAC...
- Work pattern of 35-hours weekly, Monday to Friday, working between 8am - 6pm
- Holiday allowance of 23 days (rising to 25 with service) + bank holidays
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
- Confidential personal support service, available 24 hours per day every day of the year for both you and any family members aged 16+ in your household
- Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
- Free RAC Ultimate Complete Breakdown Service from day one
- Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more
- Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow.
About us
The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.
Together we are all #OrangeHeroes. Be a part of our journey!
Technical Support Mechanic employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Mechanic
✨Tip Number 1
Familiarise yourself with the latest diagnostic systems and repair procedures. Being well-versed in current technologies will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since this role involves providing remote assistance, being able to convey complex information clearly and effectively is crucial.
✨Tip Number 3
Network with professionals in the automotive industry, particularly those who have transitioned from hands-on roles to advisory positions. They can provide valuable insights and tips on how to make a successful shift.
✨Tip Number 4
Get comfortable with case management systems and Microsoft Office. Familiarity with these tools will help you manage multiple cases efficiently and show that you're ready for the desk-based nature of the role.
We think you need these skills to ace Technical Support Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical background and relevant experience. Emphasise your skills in vehicle diagnostics, repairs, and any previous roles that involved customer interaction or technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transitioning into a desk-based role. Mention specific examples of how your hands-on experience can benefit the team and improve customer satisfaction.
Highlight Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've effectively communicated technical information to non-technical audiences in the past.
Showcase Technical Knowledge: In your application, demonstrate your understanding of diagnostic systems and repair procedures. Mention any relevant qualifications, such as your NVQ Level 3, and express your willingness to learn about evolving technologies.
How to prepare for a job interview at Rac
✨Showcase Your Technical Knowledge
Be prepared to discuss your mechanical background in detail. Highlight specific experiences where you've successfully diagnosed and resolved vehicle issues, as this will demonstrate your expertise and suitability for the role.
✨Communicate Clearly and Professionally
Since the role involves providing remote assistance, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to guide customers or colleagues through complex repairs over the phone or via email.
✨Familiarise Yourself with Diagnostic Systems
Brush up on your knowledge of diagnostic systems and repair procedures. Be ready to discuss how you've used these tools in past roles, as well as any experience you have with case management systems, which will be crucial for managing multiple cases effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your previous work where you had to manage technical complaints or provide solutions under pressure, as this will showcase your analytical skills and ability to work collaboratively.
