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- Tasks: Help student loan borrowers resolve their accounts through calls and guidance.
- Company: Join TEKsystems, a leader in tech services with 80,000 team members globally.
- Benefits: Enjoy remote work, healthcare, flexible schedules, and tuition reimbursement.
- Why this job: Make a real impact by educating borrowers while developing your customer service skills.
- Qualifications: Must have 2 years of customer service experience and a high school diploma or GED.
- Other info: This is a fully remote position with opportunities for training and growth.
Job Description
Description
Under the direction of the department Supervisor(s) and assistance of Lead Worker(s)/ LC2s, counsel student loan borrowers in resolving their delinquent accounts in an accurate, effective, and efficient manner. Responsible for handling inbound and outbound telephone calls in accordance with federal regulations, corporate objectives and department policies including those described in the Repayment Solutions Policies and Procedures manual. This was formerly Great Lakes Education.
They will start under the Default Guarantor Portfolio – older cohort of borrowers (prior to 2010). They’re 60 days passed due and they’ll be making outbound call on a dialer. Call volume is increasing especially on the direct side. The payment pause ends in September and we’ll have 4 years worth of people who need educating on their loans. Individuals could have 40 calls per week or 100s per week. Will start with outbound calls and then will get trained on inbound.
PERKS once going direct:
Benefits (healthcare, dental, PTO, etc):
Health Plan
401(k) Plan
Dental Assistance
Flexible Spending Account
Vision Care (Exam, Materials)
Life Insurance for Employee & Dependents
Accidental Death & Dismemberment Insurance
Short-Term & Long-Term Disability Coverage
Legal Insurance aid
Time Off
Paid Holidays
Casual Dress
Flexible Work Schedules
Tuition Reimbursement
Education Credential Recognition
Dependent Scholarship Program
Onsite and Offsite Training
Ascendium Cares Employee Giving Program
Employee Assistance Program
(Childcare Referral Assistance, Eldercare Referral Assistance)
Paid Parental Leave
Wellness Program (earn up to $400 a year)
Referral Bonus
Skills
customer service, call center, collections, wpm, Microsoft, Account Resolution, High School, GED, Financial services, Loans, call center, Customer support
Top Skills Details
customer service, call center, collections, wpm, Microsoft, Account Resolution, High School, GED,Financial services
Additional Skills & Qualifications
Must: – 2 years of customer service experience
Proven written and verbal communication (Verify with references)
40 WPM (Verify via typing test)
Good attendance (verify thru references)
High School or GED
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.50 – $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Student Loan Counselor (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Loan Counselor (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with student loan policies and regulations. Understanding the nuances of federal regulations will not only help you in your role but also impress the hiring team during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a high volume of calls, being articulate and confident on the phone can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Research StudySmarter and our mission. Being knowledgeable about our company values and how we operate will help you align your answers during the interview and show your genuine interest in joining our team.
We think you need these skills to ace Student Loan Counselor (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or collections. Emphasise skills like communication and account resolution that are crucial for the Student Loan Counselor role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with handling delinquent accounts and your ability to educate borrowers about their loans, as this is a key part of the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft applications and your typing speed (40 WPM). These are essential skills for the position and should be easily identifiable.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a counselling role.
How to prepare for a job interview at Rac
✨Know Your Stuff
Familiarise yourself with student loan policies and regulations, especially those related to delinquent accounts. Understanding the nuances of repayment solutions will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice clear and concise communication. Be prepared to demonstrate your verbal skills during the interview, perhaps by discussing how you would handle a difficult call with a borrower.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, particularly in call centres or collections. Use specific examples to illustrate how you've successfully resolved issues in the past.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. This could involve simulating a call with a borrower. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving abilities.
