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For Companies At a Glance
- Tasks: Manage data integrity and enhance quality standards while providing top-notch customer support.
- Company: Join a dynamic team in Centerville, Ohio, focused on improving customer service experiences.
- Benefits: Enjoy a long-term contract with opportunities for growth and skill development.
- Why this job: Be part of a service-oriented culture that values your input and promotes professional development.
- Qualifications: Experience in CRM systems, strong communication skills, and a knack for problem-solving are essential.
- Other info: Immediate hiring available; call 937.224.8326 for quick consideration.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are looking for an experienced Sr. Customer Service Representative to join our team in Centerville, Ohio. In this role, you will play a key part in managing data integrity, enhancing quality standards, and serving as a liaison between our organization and external partners. This is a long-term contract position ideal for someone who thrives in a dynamic service-focused environment.
Responsibilities:
• Collaborate with external organizations to improve the accuracy and reliability of data within the Global Unique Device Identification Database.
• Develop and document corrective action plans using Microsoft tools to address data inconsistencies.
• Assist in creating and maintaining Standard Operating Procedures for identifying inactive or dissolved businesses.
• Provide exceptional customer support to resolve data discrepancies and ensure a seamless service experience.
• Analyze customer data issues, offering solutions and promoting the value of tools, services, and educational opportunities.
• Overcome objections effectively and guide customers toward actionable solutions or behavioral changes.
• Simplify complex processes and terminology into clear, step-by-step instructions for customer understanding.
• Work independently with self-motivation to achieve assigned goals and developmental objectives.
• Adapt communication approaches to suit varying customer styles and personalities.
For immediate consideration, call 937.224.8326.
• Proficiency in CRM systems and data processing tools.
• Experience managing both inbound and outbound calls in a detail-oriented environment.
• Strong data entry skills with a focus on accuracy and efficiency.
• Ability to analyze and resolve complex customer data issues.
• Excellent communication skills, including the ability to simplify technical jargon.
• Demonstrated ability to influence customer decisions and overcome objections.
• Self-driven and capable of working independently while meeting goals.
• Flexibility and adaptability in customer interactions to ensure positive outcomes.
Sr. Customer Service Representative (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Service Representative (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the Global Unique Device Identification Database. Understanding its purpose and functionality will help you demonstrate your knowledge during interviews and show that you're ready to contribute from day one.
✨Tip Number 2
Brush up on your CRM systems and data processing tools. Being proficient in these areas is crucial for the role, so consider taking a quick online course or tutorial to refresh your skills before applying.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex customer issues in the past. Having specific scenarios ready will help you illustrate your problem-solving abilities and customer service expertise during the interview.
✨Tip Number 4
Practice simplifying technical jargon into clear, easy-to-understand language. This skill is essential for the role, so try explaining complex concepts to friends or family to refine your communication style.
We think you need these skills to ace Sr. Customer Service Representative (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, data management, and communication skills. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle data discrepancies. Mention specific examples of how you've successfully resolved similar issues in the past.
Showcase Your Skills: In your application, emphasise your proficiency with CRM systems and data processing tools. Provide examples of how you've used these tools to improve data accuracy or enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided exceptional customer support in the past. Highlight your ability to resolve data discrepancies and ensure a seamless service experience.
✨Demonstrate Data Management Proficiency
Familiarise yourself with CRM systems and data processing tools. Be ready to explain how you've used these tools to manage data integrity and develop corrective action plans.
✨Communicate Clearly and Effectively
Practice simplifying complex processes and terminology into clear, step-by-step instructions. This will show your ability to adapt communication styles to suit different customer personalities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding overcoming objections and guiding customers toward actionable solutions. Think of scenarios where you successfully influenced customer decisions.
