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- Tasks: Engage with customers on social media and provide top-notch service.
- Company: Renowned automotive services provider with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus potential, 25 days holiday, and flexible hours.
- Why this job: Join a dynamic team and make a difference in customer experiences online.
- Qualifications: Experience in customer service and a passion for social media.
- Other info: Supportive work environment that celebrates diversity.
The predicted salary is between 28800 - 43200 £ per year.
A well-known automotive services provider is seeking a Social Media Customer Expert to join their team. This hybrid role involves responding to customer inquiries across social media platforms and providing exceptional service.
Ideal candidates will have experience in customer service or complaint handling and a strong interest in social media.
The position offers a competitive salary, bonus eligibility, 25 days holiday, and a supportive work environment that values diverse backgrounds.
Social Media Customer Expert — Hybrid Role, Flexible Hours employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Customer Expert — Hybrid Role, Flexible Hours
✨Tip Number 1
Get your social media game on point! Make sure your profiles are polished and professional. Show off your skills by engaging with brands and sharing relevant content to demonstrate your passion for the industry.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by brushing up on common customer service scenarios. Think of examples from your past experiences where you handled complaints or provided exceptional service, as these will come in handy during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Social Media Customer Expert — Hybrid Role, Flexible Hours
Some tips for your application 🫡
Show Your Passion for Social Media: When writing your application, let us see your enthusiasm for social media! Share any relevant experiences or projects that highlight your skills in engaging with customers online. We want to know how you can bring that passion to our team.
Highlight Customer Service Experience: Make sure to emphasise any previous customer service roles you've had. We love candidates who can demonstrate their ability to handle inquiries and complaints effectively. Use specific examples to show how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Social Media Customer Expert. Mention the skills and experiences that align with what we’re looking for, and make it clear why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at Rac
✨Know Your Platforms
Familiarise yourself with the social media platforms the company uses. Understand their tone, style, and how they engage with customers. This will help you demonstrate your knowledge and show that you're ready to jump in.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight your problem-solving skills and how you turned a negative situation into a positive one.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to social media interactions. Practice responding to scenarios where you need to manage difficult customers or respond to negative comments effectively.
✨Express Your Passion for Social Media
Share your enthusiasm for social media and how it can enhance customer service. Discuss any personal projects or experiences that showcase your interest and understanding of social media trends.
