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For Companies At a Glance
- Tasks: Engage with customers on social media, resolving queries with empathy and professionalism.
- Company: Join RAC, a leading company committed to customer service and inclusivity.
- Benefits: Enjoy competitive salary, 25 days holiday, and flexible working options.
- Why this job: Make a real difference in customer experiences while working from home and in the office.
- Qualifications: Customer service experience and a passion for social media are essential.
- Other info: Be part of a diverse team with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join the RAC as a Social Media Customer Expert. This is a permanent, hybrid role with two days a week in our Bristol or Bescot office and three days working from home.
Your Working Hours
You’ll work on a rotational shift basis:
- Monday to Friday: Between 8am and 11pm
- Weekends: 9am to 5pm
What You’ll Be Doing
As a Social Media Customer Expert, you’ll be the voice of the RAC across our social platforms, providing exceptional service to both existing and potential members.
- Respond to customer posts across social media channels with empathy and professionalism
- Investigate and resolve queries and complaints, keeping customers informed throughout
- Prioritise tasks across multiple platforms including social media, review sites, and complaints channels
- Communicate clearly and effectively in writing and verbally across various formats
- Maintain strong product knowledge and stay informed about competitor offerings
- Meet performance goals such as quality, response times and complaint resolution standards
What We’re Looking For
To thrive in this role, you’ll bring:
- Experience in customer service or complaint handling, ideally in a regulated environment
- Proven experience working within Social Media, or a genuine interest in social media platforms
- Strong communication and listening skills
- A proactive, resilient, and self-motivated approach
- Confidence working independently and as part of a team
- Solid PC and literacy skills
- Flexibility and adaptability in a fast-paced environment
What We Offer
We believe in rewarding our people. Here’s what you’ll get:
- Competitive salary and eligibility for our bonus scheme
- 25 days holiday plus bank holidays
- RAC Group Personal Pension scheme with up to 6.5% employer contribution
- Family leave support and flexible working resources
- 24/7 confidential personal support service for you and your household
- Car salary sacrifice scheme (including electric vehicles) after 12 months
- Free RAC Ultimate Complete Breakdown Cover from day one
- Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
- Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’
Our Commitment to Inclusion
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.
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Social Media Customer Expert employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Customer Expert
✨Tip Number 1
Get to know the company inside out! Research RAC and their social media presence. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customers on social media, try role-playing different scenarios with friends or family. This will help you sound confident and professional during interviews.
✨Tip Number 3
Show off your social media savvy! Bring examples of how you've handled customer interactions online in the past. Whether it's a tweet or a Facebook post, having real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Social Media Customer Expert
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, this role is all about communication, so show us how you can connect with others.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and social media, and relate it back to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: We appreciate clarity, so keep your writing clear and to the point. Avoid jargon and long-winded sentences. Use bullet points if necessary to make your skills and experiences stand out. We want to quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Rac
✨Know Your Social Media Inside Out
Make sure you’re familiar with the social media platforms relevant to the role. Research how the company engages with customers online and be ready to discuss your own experiences with social media. This shows your genuine interest and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your empathy and professionalism in these situations, as they are key traits for a Social Media Customer Expert. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Flexibility and Adaptability
Since the role involves working in a fast-paced environment, be ready to discuss how you handle changing priorities and unexpected challenges. Share specific instances where you’ve had to adapt quickly and how you managed to maintain high-quality service under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer engagement on social media or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
