At a Glance
- Tasks: Be the voice of RAC on social media, providing top-notch customer service.
- Company: Join a dynamic team at RAC, a leader in customer care.
- Benefits: Enjoy competitive salary, 25 days holiday, and flexible working options.
- Other info: Hybrid role with great career growth and a supportive work culture.
- Why this job: Make a real difference by helping customers and engaging on social platforms.
- Qualifications: Customer service experience and a passion for social media are essential.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Join the RAC as a Social Media Customer Expert. 6-Month Fixed Term Contract within our dynamic Social Media team. Hybrid role with two days a week in Bristol or Bescot office and three days working from home.
Your Working Hours
You’ll work on a rotational shift basis:
- Monday to Friday: Between 8am and 11pm
- Weekends: 9am to 5pm
What You’ll Be Doing
As a Social Media Customer Expert, you’ll be the voice of the RAC across our social platforms, providing exceptional service to both existing and potential members. You’ll:
- Respond to customer posts across social media channels with empathy and professionalism
- Investigate and resolve queries and complaints, keeping customers informed throughout
- Prioritise tasks across multiple platforms including social media, review sites, and complaints channels
- Communicate clearly and effectively in writing and verbally across various formats
- Maintain strong product knowledge and stay informed about competitor offerings
- Meet performance goals such as quality, response times and complaint resolution standards
What We’re Looking For
To thrive in this role, you’ll bring:
- Experience in customer service or complaint handling, ideally in a regulated environment
- A genuine interest in or experience with social media platforms
- Strong communication and listening skills
- A proactive, resilient, and self-motivated approach
- Confidence working independently and as part of a team
- Solid PC and literacy skills
- Flexibility and adaptability in a fast-paced environment
What We Offer
We believe in rewarding our people. Here’s what you’ll get:
- Competitive salary and eligibility for our bonus scheme
- 25 days holiday plus bank holidays
- RAC Group Personal Pension scheme with up to 6.5% employer contribution
- Family leave support and flexible working resources
- 24/7 confidential personal support service for you and your household
- Car salary sacrifice scheme (including electric vehicles) after 12 months
- Free RAC Ultimate Complete Breakdown Cover from day one
- Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
- Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’
Our Commitment to Inclusion
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.
Social Media Customer Expert in Walsall employer: Rac
At RAC, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and employee well-being. As a Social Media Customer Expert, you'll enjoy a competitive salary, generous holiday allowance, and flexible working arrangements, all while being part of a supportive team dedicated to delivering outstanding customer service. With opportunities for personal growth and a commitment to recognising your contributions, RAC is the perfect place for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media Customer Expert in Walsall
✨Tip Number 1
Get to know the company inside out! Research RAC's social media presence and understand their tone and style. This will help you tailor your approach when engaging with them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of RAC on social platforms, make sure you can express yourself clearly and professionally. Try role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Show off your social media savvy! Bring examples of how you've successfully handled customer interactions online. Whether it's a tweet or a Facebook post, having real-life examples will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RAC team.
We think you need these skills to ace Social Media Customer Expert in Walsall
Some tips for your application 🫡
Show Your Personality:When you're applying for the Social Media Customer Expert role, let your personality shine through! We want to see how you communicate and connect with others, so don’t be afraid to be yourself in your written application.
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and social media. We love seeing how your skills match what we’re looking for, so take the time to align your background with the job description.
Be Clear and Concise:In your written application, clarity is key! We appreciate straightforward communication, so keep your sentences clear and to the point. This will show us that you can communicate effectively, which is crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rac
✨Know Your Social Media Platforms
Before the interview, make sure you’re familiar with the social media platforms the RAC uses. Understand their tone and style, and think about how you would respond to customer queries in a way that reflects their brand voice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer complaints or queries. Highlight your ability to communicate clearly and empathetically, as this is crucial for the role of a Social Media Customer Expert.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you had to investigate and resolve issues. Be ready to discuss your thought process and how you kept customers informed throughout the resolution. This will show your proactive approach and resilience.
✨Stay Updated on Competitors
Research the RAC’s competitors and their social media strategies. Being knowledgeable about what others are doing can help you stand out in the interview, showing that you’re not only interested in the role but also in the industry as a whole.
