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- Tasks: Join our team as a Contact Centre Advisor, managing customer bookings and ensuring top-notch service.
- Company: Be part of RAC, a leading vehicle repair and maintenance company dedicated to exceptional customer experiences.
- Benefits: Enjoy flexible working hours, a competitive salary, and perks like free breakdown cover and discounts.
- Why this job: This role offers a chance to develop your skills in a supportive, inclusive environment while making a real impact.
- Qualifications: Previous customer service experience is preferred; strong communication and organisational skills are essential.
- Other info: Full-time role with comprehensive training and opportunities for career growth.
The predicted salary is between 21000 - 30000 £ per year.
Do you know how to deliver an exceptional customer experience? Have you worked in a contact centre environment? You could join our SMR & Inspections Services Team at Bescot and become our next Customer Advisor!
As a Contact Centre Advisor within SMR (Service, Maintenance & Repair), you will play an integral role in ensuring the delivery of a world-class customer experience by acting as a focal point for customers that are booking services with our talented mechanics! You will effectively case manage customers' bookings through to completion. You will be responsible for assigning technicians to jobs, liaising with dealerships to ensure the correct parts are available in time for the booked jobs.
Base salary of £25,396.80 for 40 hours per week. This is a full-time role. Fully flexible across Monday - Sunday on a rotating shift basis: Mon - Fri: 08:00-16:00 / 09:00-17:00 / 10:00-18:00; Sat & Sun 09:00-17:00, rotating with rest days. Start Date - Monday 28th July 2025. You must be able to commit to two weeks full-time training (Monday-Friday 09:00-17:00).
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme.
- Option to join RAC’s Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.
- Colleague Share Scheme, called ‘Owning it together’.
What You’ll Do…
- Ensure any written communication reinforces the Brand.
- Build and update product and process knowledge.
- Take inbound calls & make outbound calls to customers.
- Capture customer feedback/information accurately in relevant systems.
- Work as part of a team to drive improved performance.
- Continuously develop your product knowledge and customer demographic awareness to tailor your conversations.
- Communicate confidently with both internal and external customers.
To be the best, we want the best. We’re looking for Customer Service Advisors who:
- Have previous experience working in a customer service environment (contact centre experience would be advantageous).
- Can utilise their skills in key areas while in calls with our customers; the ability to upsell products will work well in this team.
- Have the experience and an understanding of what outstanding customer service looks like, you will be communicating with customers over the phone and via email.
- Have the ability to handle customer complaints.
- Have excellent organisation skills.
- Demonstrate excellent PC & admin skills.
This role will suit someone who is driven to delight customers and ensure a smooth customer journey throughout! If this is the role for you, apply now! Together we are all #OrangeHeroes. Be a part of our journey! We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
SMR Contact Centre Advisor employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMR Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the RAC brand and its values. Understanding what makes RAC unique will help you align your responses during interviews and demonstrate your commitment to delivering exceptional customer service.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practice handling various customer scenarios, including complaints and upselling, as these are key aspects of the Contact Centre Advisor role.
✨Tip Number 3
Network with current or former employees of RAC if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Be ready to share specific examples of how you've handled difficult situations or improved customer satisfaction, as this will showcase your suitability for the role.
We think you need these skills to ace SMR Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a contact centre environment. Use specific examples that demonstrate your ability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as case management and communication.
Highlight Key Skills: In your application, emphasise skills that are crucial for the role, such as organisation, PC proficiency, and the ability to handle complaints. Use bullet points for clarity and impact.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. Mention why you want to work for RAC and how you can contribute to their mission of delivering outstanding customer service.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially if you've worked in a contact centre. Be ready to share specific examples of how you've delivered exceptional customer experiences and handled complaints effectively.
✨Demonstrate Your Organisational Skills
As a Contact Centre Advisor, you'll need to manage bookings and liaise with technicians and dealerships. Prepare to discuss how you stay organised and prioritise tasks, perhaps by sharing a time when you successfully managed multiple responsibilities.
✨Familiarise Yourself with the Company
Research RAC and their services before the interview. Understanding their brand values and customer service philosophy will help you align your answers with what they are looking for in a candidate.
✨Practice Effective Communication
Since the role involves communicating with customers over the phone and via email, practice clear and confident communication. You might want to do mock interviews or role-play scenarios to refine your conversational skills.
