At a Glance
- Tasks: Lead the Motability Contact Centre and manage operations for 6,000 vehicles.
- Company: Join RAC, a leading automotive service provider with a strong focus on customer care.
- Benefits: Competitive salary, share scheme, flexible schedules, and 25 days annual leave.
- Other info: Be part of a high-performance culture with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer mobility and driving operational excellence.
- Qualifications: Experience in fleet management and a knack for using technology to optimise performance.
The predicted salary is between 56700 - 69300 £ per year.
About The Role We're looking for an exceptional Senior Operations Manager to lead our dedicated Motability Contact Centre , a critical operation supporting customers across the UK and one of RAC's largest and most strategically important partnerships.
This role requires a leader with strong experience in fleet or dealer group management and Vehicle Off Road (VOR) operations, with accountability for the successful management of circa 6,000 vehicles off road at any one time.
You'll be responsible for ensuring customers are kept mobile through effective management of repairs, hire vehicles, suppliers and operational processes, while continually driving improved service and commercial outcomes.
As the Senior Operations Manager , you'll have overall responsibility for the performance, service delivery, and continuous improvement of the Motability Contact Centre.
You'll lead a team of around 150 colleagues, supported by a strong management structure, fostering a high-performance culture focused on customer outcomes, operational excellence, and colleague engagement.
The successful candidate will bring experience from fleet, automotive or vehicle operations, alongside a proven ability to use technology, data insights and digital innovation to optimise performance.
Experience of working with platforms such as Epyx , Digital Inc or similar systems would be highly advantageous.
This is a full-time role working from our Bescot (Walsall) offices.
We offer more than a job.
We offer a career with purpose.
Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
Time Off That Matters – enjoy 25 days annual leave, plus bank holidays.
We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
Financial Security
Senior Operations Manager -Motability Contact Centre employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager -Motability Contact Centre
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Operations Manager -Motability Contact Centre at RAC!
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We think you need these skills to ace Senior Operations Manager -Motability Contact Centre
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RAC. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RAC
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RAC. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
