Senior Backend Software Engineer

Senior Software Engineers are intrinsic to the RAC’s success, playing a critical role in delivering our technical vision through exceptional software engineering practices. This role sits within our Retention team, who build our myRAC member services and the tooling our contact centre agents use to support members every day. We’re looking for an experienced backend engineer with proven hands‑on experience in AI, prompt engineering, and using data to drive decisions, ready to apply that expertise to mission‑critical solutions where these capabilities are central to success. Equally important, you’ll be a hands‑on .NET engineer – building robust APIs and backend services that power our customer‑facing Next.js applications and integrate with the wider RAC ecosystem of systems, products and services. You’ll be a trusted technical voice across product teams, shaping architecture, standards, and ways of working, and applying your AI, prompt engineering and data expertise to deliver pragmatic, commercially sound solutions at scale. This is a hybrid role working 2 days a week in our Bristol office and 3 days working from home.

What You’ll Be Doing

• Design, build and ship AI‑powered features end‑to‑end – combining LLMs, prompt engineering and data to solve real business problems.
• Develop and maintain the .NET services and APIs behind myRAC and our contact centre tooling, including the integrations that connect them to other systems, products and services across the business.
• Own and contribute to technical design, architecture, and solution decisions, ensuring systems remain scalable, secure, and fit for business needs.
• Implement and influence the technical strategy, helping keep RAC’s platforms modern, reliable, and commercially appropriate.
• Champion quality, automation, and continuous improvement across the full software development lifecycle.
• Provide technical leadership, coaching, and mentoring across engineering squads without direct line management.
• Work closely with business stakeholders to translate complex or incomplete requirements into robust technical solutions.
• Support the wider technology community through recruitment, knowledge sharing, architectural guidance, and operational support.

What You’ll Bring

• Deep experience building high‑quality backend systems using .NET Core, C#, APIs, SQL, Snowflake and cloud technologies (preferably Azure).
• Strong understanding of event‑driven architectures, microservices, containerisation (Kubernetes) and modern engineering patterns.
• Hands‑on experience building production applications with LLMs – including prompt engineering, evaluation, and integrating models into real‑world systems.
• A strongly data‑orientated mindset – comfortable digging into data yourself, drawing insight from it, and partnering with our data analyst to help the team make well‑informed decisions.
• Proven experience taking a technical leadership role within agile engineering squads.
• Excellent problem‑solving skills and the ability to make sense of complex or incomplete business requirements.
• Strong knowledge of Agile methodologies and best‑practice software engineering.
• Self‑motivated, analytical and results‑driven, with the ability to work in a fast‑paced, evolving environment.

Benefits

• Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme – a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work‑life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long‑term.
• Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference – access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more.

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5‑star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.