Customer Accounts Advisor in Salford

We have a new opportunity within our Billings & Collections Team. We are currently looking for a Customer Accounts Advisor to join us at our Salford Quays location. Reporting into the Billings & Collections Team Manager, this role's core function will be to take responsibility for managing and optimising the financial performance of RAC by ensuring the timely and accurate billing of customers and the efficient collection of outstanding balances.

You’ll manage your own portfolio of customer accounts, resolve billing queries, support customers with payment options, and work closely with colleagues across RAC to achieve the right outcomes for both our customers and the business. You’ll combine strong attention to detail with confident customer communication, while working towards individual, team, and departmental performance targets. This permanent, full-time role will be delivered on a flexible hybrid model of working three days from home and two days in the office.

What you’ll do:

• Deliver on KPIs including individual/team/departmental collectable debt and aged provision targets.
• Follow established departmental collection processes, including appropriate and targeted communication with customers regarding payments.
• Monitor customer accounts for overdue payments and pro-actively contact customers to negotiate payment arrangements and resolve payment issues.
• Provide an excellent customer experience by investigating and addressing customer enquiries and concerns.
• Process customer card payments over the telephone as well as setting up and managing direct debit authorities through the accurate entering of data into the relevant payment platforms.
• Develop a good working knowledge of RAC’s financial platform, Agresso and be able to allocate and reconcile received payments and interpret accounts to understand historical transactions and respond to queries.

What you’ll Need:

• Possessing experience in working in a billing and collections, accounting, customer service or finance function whilst having a good working knowledge of FCA and financial compliance procedures would be beneficial.
• Experience of working to individual, team and departmental targets.
• An understanding of financial principles and billing software.
• Ability to build relationships and communicate effectively with customers.
• Detail oriented with a high level of accuracy in data entry and record keeping.
• Ability to work to tight deadlines and prioritise your own workload.
• Computer literate with a good working knowledge of MS Office applications.
• Understanding of different payment methods including credit card, BACS, direct debit and cheques.

Benefits:

• Earnings That Motivate - a competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme.
• Tools to Drive Your Future - RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme after 12 months.
• Time Off That Matters - 25 days annual leave plus bank holidays, paid family leave, flexible schedules, and resources to help navigate personal commitments.
• Financial Security & Perks - pension scheme with up to 6.5% matched contributions and life assurance up to 4x salary (10x optional with flex benefits).
• Wellbeing That Works for You - 24/7 confidential support service for you and household members aged 16+.
• Extras That Make a Difference - access to discounts portal with deals across retailers, holidays, tools, tech and more. After probation, automatic participation in the Colleague Share Scheme.

Why RAC?

For more than 128 years, we’ve been keeping drivers moving and we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background and value every voice, supporting your growth every step of the way.

Ready to make a difference? Your next career move starts here.