At a Glance
- Tasks: Lead and develop a team of patrols to deliver top-notch service.
- Company: Join RAC, a trusted name in breakdown services since 1897.
- Benefits: Enjoy flexible working, generous holiday, and a pension scheme with employer contributions.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Shape the future of roadside assistance while growing your leadership skills in a supportive environment.
- Qualifications: Experience in managing field teams and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
- Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets
- Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce
- Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals
- Ensure legal compliance, safe working practices and effective asset management in line with company policy
- Drive team engagement through regular feedback, recognition and coaching sessions
- Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved
- Proven experience managing and developing field-based teams in a performance driven environment
- Strong leadership and coaching skills with a track record of delivering against KPIs
- Excellent interpersonal, communication and influencing skills across all levels
- Commercial awareness and a strong understanding of service-led operations
- Sound knowledge of compliance, health and safety standards and the breakdown recovery sector
- NVQ Level 4 or equivalent in management (Or willingness to work towards this)
- Frontline management experience
- FSA compliance knowledge
- Work pattern of 40-hours weekly
- Holiday allowance of 23 days (rising to 25 with service) + bank holidays
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Option to join RAC\'s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
- Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
- Car salary sacrifice scheme after 12 months of employment. You\'ll enjoy significant tax savings, including electric vehicle options
- Free RAC Ultimate Complete Breakdown Service from day one
- Access to Orange Savings, our online discounts portal offering 1000\'s of savings on high street retailers, supermarkets, holidays, tech and more
Roadside Patrol Team Manager - Southern in Windsor employer: Rac
At RAC, we pride ourselves on being a leading employer in the vehicle repair and maintenance industry, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Roadside Patrol Team Manager, you'll benefit from a competitive salary, generous holiday allowance, and access to a range of perks including a pension scheme and personal support services, all while working in a dynamic environment that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Roadside Patrol Team Manager - Southern in Windsor
✨Tip Number 1
Familiarise yourself with the RAC's values and mission. Understanding what drives the company will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of RAC, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlighting your experience with KPIs and performance management will demonstrate your capability to excel in this role.
✨Tip Number 4
Stay updated on industry trends and challenges within the breakdown recovery sector. Showing that you're knowledgeable about the market will position you as a forward-thinking leader who can contribute to RAC's success.
We think you need these skills to ace Roadside Patrol Team Manager - Southern in Windsor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing and developing field-based teams. Use specific examples that demonstrate your leadership skills and ability to meet KPIs.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the role and the RAC. Mention how your background aligns with their needs, particularly in service delivery and team engagement.
Showcase Relevant Experience:When detailing your work history, focus on roles where you led teams or improved operational efficiency. Quantify your achievements to show the impact of your leadership.
Prepare for Potential Questions:Anticipate questions related to team management, performance metrics, and compliance standards. Prepare examples that illustrate your problem-solving skills and ability to drive results.
How to prepare for a job interview at Rac
✨Showcase Your Leadership Skills
As a Patrol Team Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully led and developed teams in the past. Highlight your coaching techniques and how they contributed to achieving KPIs.
✨Demonstrate Your Knowledge of Compliance
Understanding compliance and health and safety standards is essential for this role. Brush up on relevant regulations and be ready to explain how you have ensured compliance in previous positions, particularly in field-based environments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about challenges you've faced in managing teams and how you overcame them, especially in high-pressure situations.
✨Align with Company Values
Research RAC's values and mission. During the interview, express how your personal values align with theirs, particularly regarding customer service and team engagement. This shows that you're not just a fit for the role but also for the company culture.
