Roadside Invoicing Agent (Hiring Immediately)

RAC have a fantastic opportunity to join our dynamic claims services team as a Roadside Invoicing Agent. In this role, you'll play a key part in supporting our members during some of the most stressful moments on the road, such as vehicle breakdowns and traffic accidents. 35hr working week with shifts between 08:00-18:00 Mon-Fri. Hybrid working available after the training period.

What you will do:

• This is a varied and rewarding role where no two calls are quite the same. You'll speak directly with RAC members — some calm, others distressed — and help guide them through the process after a road traffic accident.
• Your main responsibilities will include:

• Coordinating vehicle recovery.
• Offering reassurance and clear information to members at the roadside.
• Raising and managing invoices related to accident recoveries.
• Liaising with insurers to track case progress and recover costs.
• Providing outstanding customer service to our legal expenses policyholders, including policy queries, updates, renewals, and cancellations.
• Handling inbound and outbound calls with a calm, helpful, and professional approach.

You'll work closely with insurance companies, recovery partners, and internal departments to make sure every case is resolved efficiently and with care.

What you will need:

• We're looking for someone who thrives in a fast-paced environment, can juggle multiple tasks, and stays composed while helping customers — particularly during sensitive or emotional situations.
• Here’s what you’ll need to bring to the role:

• Empathy and excellent communication skills — especially over the phone.
• A natural problem-solver — someone who stays focused and solutions-oriented, even when handling difficult or complex conversations.
• Previous customer service experience — ideally in a regulated office environment.
• Strong IT skills — including Microsoft Office and case management systems.
• A team player — with the initiative to manage your own workload and meet tight deadlines.
• An understanding of compliance — ensuring all activity meets standards set by the Financial Conduct Authority, Data Protection Act, and other relevant bodies.

In return we offer:

• At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• FREE RAC Complete Breakdown Service from Day One.
• 25 days annual leave entitlement plus bank holidays.
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Enhanced Parental Leave.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.