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For Companies At a Glance
- Tasks: Engage with residents, manage inquiries, and coordinate community activities.
- Company: Join BLT, a luxury property management company in Stamford, CT.
- Benefits: Enjoy competitive pay, medical insurance, paid vacation, and a 20% housing discount.
- Why this job: Be part of a vibrant community, enhance your customer service skills, and make a real impact.
- Qualifications: 1+ year in property management preferred; strong communication and multitasking skills required.
- Other info: Immediate hiring; consistent weekend availability is a must.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
BLT is seeking an experienced and dynamic Resident Services Coordinator to join our luxury Harbor Point community located in Stamford, CT. The Resident Services Coordinator provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.
Duties & Responsibilities of the Resident Services Coordinator
- Engages in community activities and effectively represents the community and BLT’s local interests by fostering productive community relationships with our residents
- Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
- Assists residents with move-in and move-out procedures
- Processes work orders for the maintenance department and follows up with residents to ensure satisfaction with the work completed
- Prepares incident reports pertaining specifically to resident issues, in compliance with company policies, procedures, and standards
- Develops, produces, and coordinates resident communications including but not limited to newsletters, surveys, and lease violation notices
- Ensures community and company policies are followed
- Reviews resident feedback with upper management team and ensures appropriate corrective action is taken promptly
- Facilitates professional and friendly atmosphere that exceeds resident expectations
Requirements of the Position of Resident Services Coordinator
- Must demonstrate commitment to deliver outstanding customer service
- 1+ year experience in property management, or coordinating preferred
- Consistent weekend availability required
- Must be highly visible, approachable and possess a passion for excellence
- Self-motivated, trustworthy, and works with limited supervision
- Ability to set priorities, handle multiple tasks, and meet deadlines
- Strong interpersonal and communication skills
- Proficient in Microsoft Office
- High school diploma or GED, College education preferred
Benefits Provided to the Position of Resident Services Coordinator:
Compensation package includes:
- Competitive Pay with Potential for Bonus
- Medical Insurance
- Dental Insurance
- Vision Plan
- 401k Plan
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Tuition Reimbursement
- 20% Housing Discount at BLT Properties
BLT is an equal opportunity employer
Note for Any current BLT Employees: We encourage employees to remain in their current role for a minimum of 6 months before applying for a new position within the company. Before applying, employees are advised to discuss their application and career goals with their manager.
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Resident Services Coordinator (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Coordinator (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the specific community and its residents. Understanding the unique aspects of the Harbor Point community will help you engage effectively and demonstrate your commitment to providing outstanding customer service during interviews.
✨Tip Number 2
Highlight your experience in property management or coordination by preparing examples of how you've successfully handled resident inquiries or issues in the past. This will show that you have the practical skills needed for the role.
✨Tip Number 3
Demonstrate your communication skills by being clear and concise when discussing your experiences. Practice articulating how you would handle various scenarios that a Resident Services Coordinator might face, such as managing move-in procedures or addressing resident feedback.
✨Tip Number 4
Show your enthusiasm for the role by researching BLT's values and mission. Be prepared to discuss how your personal values align with theirs, which can set you apart as a candidate who is genuinely interested in contributing to the community.
We think you need these skills to ace Resident Services Coordinator (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Resident Services Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and experience in property management. Use specific examples to demonstrate how you have successfully handled resident inquiries or community activities in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles in property management or customer service. Include details about your ability to manage multiple tasks, handle resident communications, and ensure satisfaction with services provided.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
As a Resident Services Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled resident inquiries or resolved issues. This will demonstrate your commitment to providing outstanding service.
✨Familiarise Yourself with Company Policies
Understanding the company's policies and procedures is crucial for this role. Before the interview, review any available information about BLT's community standards and practices. This knowledge will help you answer questions confidently and show your dedication.
✨Demonstrate Your Communication Skills
Strong interpersonal and communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess how you would handle resident communications or feedback.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple tasks or prioritise effectively. Be ready to explain your thought process and the outcomes of your actions.
