At a Glance
- Tasks: Provide top-notch admin support and manage customer queries at Porsche HQ.
- Company: Join the iconic Porsche brand and be part of a dynamic team.
- Benefits: Enjoy competitive salary, 27 days leave, and exclusive discounts.
- Other info: Experience a collaborative culture with great career growth opportunities.
- Why this job: Be at the heart of operations and make a real impact in customer relations.
- Qualifications: Organised, detail-oriented, and a confident communicator with admin experience.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Porsche Customer Relations Hub Administrator
Location: Porsche HQ Reading
Contract: 12‑Month Fixed Term (with potential to go permanent)
Hours: Full‑Time (37.5 hours/week) – Monday-Friday 0800-1800 (rotational shifts)
Fully office based until successful probation has been passed.
RAC & Porsche is looking for an experienced and proactive Administrator to join our Customer Relations team, embedded within the prestigious headquarters of Porsche Cars in Reading. This is a fantastic opportunity to work with one of the world’s most iconic brands, playing a key role in delivering exceptional service whilst building strong relationships across a premium automotive network.
As a Customer Relations Hub Administrator, you’ll be at the heart of operations—providing efficient, accurate, and high-quality administrative support. You’ll work closely with Porsche Centres, internal teams, and customers to ensure smooth processes and a seamless customer experience. This is a varied and fast‑paced role where no two days are the same.
Key Responsibilities
- Manage administrative queries, including invoice checks and approvals
- Act as a central point of contact for customer enquiries via email and written correspondence
- Take ownership of the Porsche Vehicle Certification Programme, ensuring accuracy and timely processing
- Support Porsche Centres with car hire queries and logistics
- Manage team rotas and coordinate PCRH logistics
- Process goodwill invoices and resolve associated queries
- Handle incoming post and maintain accurate records of returned communications
- Manage vehicle information requests (e.g., Certificates of Conformity, Technical Data Sheets)
- Support the car hire process, including extensions and updates
- Prepare and distribute the weekly Parts Report
- Provide team support and cover for colleagues when required
What We’re Looking For
- Highly organised with excellent attention to detail
- A confident communicator who thrives in a team environment
- Able to manage multiple priorities in a fast‑paced setting
- Customer‑focused, with a professional and collaborative approach
- Proven experience in administration (automotive or customer service experience is a plus)
Why Join Us?
- Competitive salary & bonus scheme
- 27 days annual leave + bank holidays
- Pension contribution up to 6.5%
- Life assurance (up to 10x salary options available)
- Family‑friendly policies & wellbeing support (24/7 confidential service)
- Car salary sacrifice scheme (incl. electric vehicles)
- FREE RAC Ultimate Breakdown Cover from day one
- Exclusive discounts via Orange Savings portal
- FREE onsite parking
- Subsidised onsite restaurant + complimentary refreshments
- Team events & opportunities to experience Porsche products
- Colleague Share Scheme (‘Owning it together’)
Our Culture
We’re committed to building a workplace that is inclusive, collaborative, and representative of the communities we serve. We welcome applications from people of all backgrounds, experiences, and perspectives.
Porsche Business Administrator in Reading employer: RAC
Joining the Porsche Customer Relations Hub as a Business Administrator offers an exceptional opportunity to work within the prestigious headquarters in Reading, where you will be part of a dynamic team dedicated to delivering outstanding customer service. With a competitive salary, generous annual leave, and a range of benefits including a car salary sacrifice scheme and exclusive discounts, the company fosters a supportive and inclusive work culture that prioritises employee wellbeing and growth. Embrace the chance to develop your skills in a fast-paced environment while being part of one of the world's most iconic automotive brands.
StudySmarter Expert Advice🤫
We think this is how you could land Porsche Business Administrator in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Porsche or in the automotive industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Porsche's values and recent news. Show us that you're not just another candidate; you’re genuinely interested in being part of the Porsche family and contributing to their success.
✨Tip Number 3
Practice your communication skills! As a Customer Relations Hub Administrator, you'll need to be a confident communicator. Role-play common interview questions with a friend to nail your responses and show off your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re serious about joining our team at Porsche HQ.
We think you need these skills to ace Porsche Business Administrator in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Porsche Business Administrator role. Highlight your administrative experience and any customer service skills that align with what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Porsche and how your skills make you the perfect fit. Keep it professional but let your personality come through—we love a bit of character!
Showcase Your Organisational Skills:Since this role requires excellent organisational abilities, be sure to mention specific examples of how you've managed multiple tasks or projects in the past. We want to know how you keep everything running smoothly, even in a fast-paced environment!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at Porsche HQ in Reading!
How to prepare for a job interview at RAC
✨Know Your Porsche
Before the interview, do your homework on Porsche as a brand. Familiarise yourself with their values, products, and customer service philosophy. This will not only impress your interviewers but also help you understand how you can contribute to their mission.
✨Showcase Your Organisational Skills
As an Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Practice Your Communication
Since the role involves liaising with customers and internal teams, practice clear and confident communication. You might want to role-play common scenarios you could face in the job, such as handling customer queries or coordinating logistics.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
