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- Tasks: Join our Legal Services team as a Quality Assurance Consultant, ensuring top-notch legal advice and claims handling.
- Company: RAC is dedicated to providing peace of mind for our members through exceptional legal services.
- Benefits: Enjoy competitive salary, bonus schemes, share options, generous holidays, and 24/7 personal support.
- Why this job: Be part of a supportive culture focused on continuous improvement and professional development.
- Qualifications: A law degree is desirable; customer-facing experience and strong communication skills are essential.
- Other info: Flexible benefits include a car salary sacrifice scheme and free breakdown service from day one.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
We’re excited to offer a fantastic opportunity to join our Legal Services team as a Quality Assurance Consultant. This role sits within our Supplier and Governance team and plays a key part in maintaining and enhancing the quality of service across various teams within Legal Services Operations.
You’ll support the delivery of high-quality legal advice or claims handling by monitoring calls and claim, identifying trends, and providing coaching and feedback. Working closely with our Training and Quality Manager, you’ll also help shape and on occasion, deliver training materials to support continuous improvement across the operation.
Our Legal Services teams provide support to RAC members and corporate partners across a wide range of private legal matters and Legal Expenses Insurance (LEI) claims. This includes:
- The Legal Advisory team, offering legal advice on private law matters.
- The ULR Claims team, handling Uninsured Loss Recovery claims.
- The Accident Care team, supporting client interactions following an RTA
- The Legal Network team, working with our panel of solicitors to monitor legal costs.
What You’ll Do
- Deliver exceptional service by supporting the quality of legal advice and/or claims handling across all Legal Services teams.
- Undertake quality assurance monitoring of calls and claims to identifying trends and areas for improvement.
- Provide coaching and feedback to team members to support their development.
- Collaborate with the Training and Quality Manager to draft, update and deliver training materials.
- Support the resolution of internal complaints when required, ensuring customer satisfaction remains a priority.
- Stay up to date with industry developments, internal policies, and procedures.
What You’ll Need
- A law degree or equivalent legal/insurance qualification is desirable but not essential.
- Experience in a customer-facing role (minimum 6 months).
- Excellent verbal and written communication skills.
- Strong attention to detail and the ability to multitask effectively.
- A proactive approach to coaching, quality assurance, and continuous improvement.
What We Offer
At RAC, our colleagues go above and beyond to create peace of mind for our members. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits: Eligibility to join our annual bonus scheme. Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of RAC. Holidays (amend according to Grade) i.e. 23 & bank holidays rising to 25 with service OR 25 days & bank holidays. Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings. 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering. Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household. Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options. FREE RAC Ultimate Complete Breakdown Service from Day One. Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
Quality Assurance (QA) Consultant (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance (QA) Consultant (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the legal services landscape, especially in areas like Uninsured Loss Recovery and Accident Care. Understanding these specific sectors will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the legal and insurance fields. Attend relevant events or join online forums to connect with others who work in quality assurance or legal services. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in customer-facing roles. Think of specific examples where you've demonstrated strong communication skills and attention to detail, as these are crucial for the QA Consultant position.
✨Tip Number 4
Stay updated on industry trends and best practices in quality assurance and legal services. Being knowledgeable about current developments will not only help you in interviews but also show your commitment to continuous improvement.
We think you need these skills to ace Quality Assurance (QA) Consultant (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance, customer service, and any legal or insurance qualifications. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your proactive approach to coaching and continuous improvement. Mention specific examples of how you've contributed to quality in previous roles.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, whether through reports, presentations, or team interactions.
Showcase Attention to Detail: In your application, include instances where your attention to detail has led to successful outcomes. This could be in monitoring calls, handling claims, or developing training materials, as these are key aspects of the role.
How to prepare for a job interview at Rac
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Assurance Consultant. Familiarise yourself with the key tasks such as monitoring calls, identifying trends, and providing coaching. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare to discuss examples of how you've effectively communicated in previous roles. Be ready to articulate your thoughts clearly and concisely.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think of past experiences where you successfully handled quality assurance or coaching situations, and be prepared to share these examples.
✨Research the Company
Take some time to learn about the RAC and its Legal Services team. Understanding their values, mission, and recent developments will allow you to tailor your responses and show genuine interest in the company during the interview.
