At a Glance
- Tasks: Deliver exceptional customer experiences as the voice of Porsche.
- Company: Join the iconic Porsche Customer Relations Hub in Reading.
- Benefits: Up to £27,000 salary, flexible hybrid working, and generous leave.
- Other info: Enjoy sociable hours and a supportive team environment.
- Why this job: Be part of a luxury brand and make customers feel valued.
- Qualifications: Experience in customer support and strong communication skills.
The predicted salary is between 27000 - 27000 € per year.
Join the Porsche Customer Relations Hub - Powered by RAC at Porsche HQ, Reading.
Salary: Up to £27,000 + Excellent Benefits
Contract: Full-time, Permanent
Hybrid Working: Available (Post-Probation)
Do you have a passion for delivering exceptional customer experiences? Do you have a background in Contact Centres? If you know how to make customers feel truly valued, we want to hear from you.
As a Personal Case Manager at the Porsche Customer Relations Hub, you’ll be the voice of one of the world’s most iconic luxury brands. You’ll provide tailored, empathetic support to every customer, ensuring their experience reflects the prestige of the Porsche name.
What You’ll Be Doing:
- Be the first point of contact for Porsche customers via phone and email
- Take ownership of enquiries and complaints, delivering timely, personalised resolutions
- Handle FCA-regulated complaints with professionalism and care
- Communicate clearly and empathetically across multiple channels
- Collaborate with Porsche Centres and internal teams to ensure seamless service
- Continuously grow your knowledge of Porsche products, services, and compliance standards
- Tailor goodwill gestures to reflect each customer’s unique experience
What We’re Looking For:
- Proven experience in customer support within a Contact Centre Environment
- Confident communicator with strong listening skills
- Skilled in complaint handling and resolution
- Comfortable using MS Office and CRM systems
- Passionate about continuous improvement and customer satisfaction
- Resilient, motivated, and able to thrive in a fast-paced team environment
What You’ll Get in Return:
- Flexible hybrid working after probation
- Sociable hours: Monday-Friday 08:00-18:00, Saturday 09:00-13:00 (1 in 4 weekends)
- 27 days annual leave + bank holidays
- Annual bonus based on company performance
- Free RAC Ultimate Breakdown Cover from day one
- Free parking, tea
Porsche Personal Case Manager employer: RAC
At Porsche, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Reading HQ where passion for customer service meets the prestige of a luxury brand. Our Personal Case Managers enjoy flexible hybrid working options, generous annual leave, and a supportive culture that fosters professional growth and development. Join us to be part of a team that values your contributions and provides unique benefits like free RAC breakdown cover and a focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Porsche Personal Case Manager
✨Tip Number 1
Get to know Porsche inside out! Familiarise yourself with their products and services so you can chat confidently during interviews. This shows your passion for the brand and helps you connect with the interviewers.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Porsche, it’s crucial to convey empathy and clarity. Role-play common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Showcase your complaint handling skills! Prepare examples from your past experiences where you turned a negative situation into a positive outcome. This will highlight your problem-solving abilities and resilience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Porsche Personal Case Manager
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences right from the start. Use your cover letter to share a personal story or example that highlights your commitment to customer satisfaction.
Tailor Your CV:Make sure your CV reflects the skills and experience we’re looking for. Highlight your background in contact centres and any specific achievements in customer support that align with the role of Personal Case Manager.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at RAC
✨Know Your Porsche
Before the interview, take some time to research Porsche's history, values, and product range. Being able to discuss specific models or recent news about the brand will show your passion and commitment to delivering exceptional customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience in contact centres where you successfully handled customer enquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to provide tailored, empathetic support.
✨Practice Clear Communication
As a Personal Case Manager, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and how they relate to the role.
✨Emphasise Your Resilience
Working in a fast-paced environment can be challenging. Be ready to discuss how you've managed stress and maintained motivation in previous roles. Highlighting your resilience will reassure the interviewers that you can thrive in the dynamic atmosphere of the Porsche Customer Relations Hub.
