Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to resolve issues and provide exceptional service.
- Company: Join Porsche Cars Great Britain, a leader in luxury automotive excellence.
- Benefits: Enjoy flexible working, generous holiday, and exciting perks like free breakdown cover.
- Why this job: Be part of a fun, driven team at a prestigious brand focused on customer care.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for career growth and a supportive work environment await you.
The predicted salary is between 28800 - 43200 £ per year.
Are you confident in an outbound customer contact setting? Do you have experience in a customer service environment?
As a Outbound Case Manager, you will be part of our talented Porsche Customer Relations Hub Outbound Team, delivering exceptional service to Porsche prospective and existing customers depending on requirements. This is primarily an outbound function contacting customers and network to facilitate resolution to any recalls, safety issues or pre and post sale activity.
The Porsche Customer Relations Hub is powered by RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading.
Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers. We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest. Our talented team of Porsche Outbound Case Managers are on hand to support each customer with highly individualised customer care. Each advisor is fully empowered to provide bespoke solutions, which ensure that every customer remains loyal to the brand.
Full time, permanent role, shift requirements will fall within our opening hours of Monday – Friday 08:00 – 18:00
- Flexible hybrid working hours offered after successful probation
- Generous paid holiday allowance, plus public holidays
We\’re looking for individuals with:
- Ability to deal with challenging customers and dealers to reach positive outcomes
- Previous automotive experience preferred
- Excellent verbal and written communication skills, with an ability to explain information clearly and with confidence
- Ability to manage own time and workload effectively and efficiently
- Excellent attention to detail
- High levels of empathy, and ability to put yourself in the customer’s shoes
- Proficient skills with MS Office, and an understanding of CRM systems and practices would be beneficial
- Drive, motivation and are enthusiastic to go above and beyond to always delight your customers
We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and access to experience our amazing products with an Annual Bonus based on company performance.
What you’ll do…
- Represent Porsche Cars Great Britain, championing a luxurious focus on customer service
- Ensure a quality of data recording on all activities
- challenge current status quo and work with the team to identify opportunities for continuous improvement.
- Handle all calls and correspondence professionally, thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
- Make and receive calls and correspondence, which may be requests linked to campaigns and requested activity
- Build up and continuously update individual specialist knowledge in relation to the Porsche products
Why Should You Apply?
- Opportunity to work within a highly respected luxury brand, who strives to provide a luxury service
- Competitive starting salary, with great career opportunities
- Sociable working hours
- Highly motivated and driven team, who are fun and friendly
What we offer
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme.
- 27 Days Annual Leave + Bank Holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
Porsche Outbound Case Manager (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porsche Outbound Case Manager (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service philosophy. Understanding what makes Porsche unique will help you align your approach to customer interactions, showcasing your enthusiasm for the brand during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic challenging customer interactions. This will prepare you to demonstrate your ability to handle difficult situations effectively, which is crucial for the Outbound Case Manager role.
✨Tip Number 3
Research common automotive issues and recalls related to Porsche vehicles. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to providing exceptional customer care.
✨Tip Number 4
Network with current or former employees of Porsche or RAC on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Porsche Outbound Case Manager (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any automotive background. Use specific examples that demonstrate your ability to handle challenging customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Porsche brand and your understanding of their commitment to customer care. Mention how your skills align with the role of Outbound Case Manager and how you can contribute to their team.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to explain information clearly and confidently, especially in an outbound contact setting.
Showcase Empathy and Problem-Solving: In your application, emphasise your high levels of empathy and your ability to put yourself in the customer's shoes. Include instances where you've successfully resolved issues or improved customer satisfaction.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Be prepared to share specific examples of how you've successfully handled challenging customers and resolved issues, as this role heavily relies on exceptional customer care.
✨Demonstrate Your Knowledge of Porsche
Familiarise yourself with Porsche's products and brand values before the interview. Showing that you understand what makes Porsche unique will demonstrate your enthusiasm for the role and your commitment to providing a luxury service.
✨Emphasise Communication Skills
Since the role involves outbound communication, be ready to discuss your verbal and written communication skills. Practice explaining complex information clearly and confidently, as this will be crucial when interacting with customers and dealers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think of situations where you had to put yourself in a customer's shoes and how you managed to achieve a positive outcome, as this aligns with the company's focus on individualised customer care.
