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- Tasks: Deliver exceptional customer service and resolve issues for Porsche customers.
- Company: Join the prestigious Porsche Customer Relations Hub powered by RAC.
- Benefits: Competitive salary, generous holiday allowance, and exciting team events.
- Other info: Flexible hybrid working hours and opportunities for career growth.
- Why this job: Be part of a luxury brand and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Are you confident in an outbound customer contact setting? Do you have experience in a customer service environment? As an Outbound Case Manager, you will be part of our talented Porsche Customer Relations Hub Outbound Team, delivering exceptional service to Porsche prospective and existing customers depending on requirements. This is primarily an outbound function contacting customers and network to facilitate resolution to any recalls, safety issues or pre and post sale activity.
The Porsche Customer Relations Hub is powered by RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading. Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers. We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest. Our talented team of Porsche Outbound Case Managers are on hand to support each customer with highly individualised customer care. Each advisor is fully empowered to provide bespoke solutions, which ensure that every customer remains loyal to the brand.
Full time, permanent role. Shift requirements will fall within our opening hours of Monday - Friday 08:00 - 18:00. Flexible hybrid working hours offered after successful probation. Generous paid holiday allowance, plus public holidays.
We're looking for individuals with:
- Ability to deal with challenging customers and dealers to reach positive outcomes
- Previous automotive experience preferred
- Excellent verbal and written communication skills, with an ability to explain information clearly and with confidence
- Ability to manage own time and workload effectively and efficiently
- Excellent attention to detail
- High levels of empathy, and ability to put yourself in the customer’s shoes
- Proficient skills with MS Office, and an understanding of CRM systems and practices would be beneficial
- Drive, motivation and are enthusiastic to go above and beyond to always delight your customers
What You’ll Do:
- Represent Porsche Cars Great Britain, championing a luxurious focus on customer service
- Ensure a quality of data recording on all activities, challenge current status quo and work with the team to identify opportunities for continuous improvement
- Handle all calls and correspondence professionally, thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
- Make and receive calls and correspondence, which may be requests linked to campaigns and requested activity
- Build up and continuously update individual specialist knowledge in relation to the Porsche products
Why Should You Apply:
- Opportunity to work within a highly respected luxury brand, who strives to provide a luxury service
- Competitive starting salary, with great career opportunities
- Sociable working hours
- Highly motivated and driven team, who are fun and friendly
What We Offer:
- Eligibility to join our bonus scheme
- 27 Days Annual Leave + Bank Holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
- FREE onsite parking
- When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
Porsche Outbound Case Manager employer: RAC
Contact Detail:
RAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porsche Outbound Case Manager
✨Tip Number 1
Get to know Porsche inside out! Familiarise yourself with their products and customer service ethos. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try role-playing scenarios with friends or family.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Porsche team!
We think you need these skills to ace Porsche Outbound Case Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in an outbound setting. We want to see how you've handled challenging situations and delighted customers in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Porsche Outbound Case Manager role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your qualifications and experiences. We appreciate good communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Porsche!
How to prepare for a job interview at RAC
✨Know Your Porsche
Familiarise yourself with Porsche's history, values, and product range. This will not only show your enthusiasm for the brand but also help you answer questions about how you can contribute to their customer service excellence.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled challenging customers or situations. Highlight your ability to empathise and provide bespoke solutions, as this aligns perfectly with the role of an Outbound Case Manager.
✨Master the Art of Communication
Practice articulating your thoughts clearly and confidently. Since the role involves a lot of outbound communication, being able to explain information in a straightforward manner is crucial. Consider doing mock interviews with friends or family to refine your skills.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your workload effectively. Share specific strategies or tools you use to stay organised, as this will reassure the interviewers that you can handle the demands of the role efficiently.