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- Tasks: Help patients schedule appointments and verify their information with a focus on customer service.
- Company: Join a leading healthcare provider dedicated to patient care and innovative solutions.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for growth in a supportive environment.
- Why this job: Make a real impact in healthcare while developing valuable skills in a dynamic team culture.
- Qualifications: High school diploma required; customer service experience preferred; basic computer skills needed.
- Other info: Fingerprint clearance required for onsite roles; flexible hours available.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Overview
The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart.
Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management.
The primary location of this position is hybrid (remote and on site as needed).
Responsibilities
* Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services.
* Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services.
* Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
* Provides explanation of legal forms and secures signature of patient/authorized party as required for services.
* Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.
* Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.
* Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented.
* Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services.
* Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s).
* Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps.
* Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job specific training in the specified time frame.
Qualifications
Medical Terminology Coursework- Preferred
1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred
Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
Patient Scheduling Representative - Sedona/On-site (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Scheduling Representative - Sedona/On-site (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the electronic medical record systems commonly used in healthcare settings. Being able to demonstrate your ability to navigate these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of medical terminology and insurance processes. Understanding terms like CPT and ICD10 coding will show that you're serious about the role and can handle the responsibilities effectively.
✨Tip Number 3
Practice your customer service skills, especially in a call centre environment. Role-playing common scenarios you might encounter as a Patient Scheduling Representative can help you feel more prepared and confident during the interview.
✨Tip Number 4
Be ready to discuss how you would handle difficult patient interactions. Having examples of how you've successfully navigated challenging situations in the past can demonstrate your problem-solving skills and customer-centric focus.
We think you need these skills to ace Patient Scheduling Representative - Sedona/On-site (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Scheduling Representative position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or medical facilities. Mention specific skills such as data entry, patient interaction, and knowledge of insurance processes that align with the job requirements.
Showcase Your Skills: Make sure to highlight your computer skills, especially proficiency in Microsoft applications. If you have experience with electronic medical records or scheduling systems, be sure to mention that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Use specific examples from your past experiences to demonstrate your customer-centric focus and ability to handle sensitive information in a healthcare environment.
How to prepare for a job interview at Rac
✨Know Your Stuff
Familiarise yourself with medical terminology and the basics of patient scheduling. Understanding terms like CPT and ICD10 coding will show that you're serious about the role.
✨Demonstrate Customer-Centric Focus
Prepare examples of how you've provided excellent customer service in previous roles. This position requires a strong focus on patient interactions, so be ready to discuss your approach to handling inquiries and concerns.
✨Showcase Your Tech Skills
Since the job involves navigating web-based systems, brush up on your computer skills. Be prepared to discuss any relevant software you've used, especially Microsoft applications like Excel and Word.
✨Understand Compliance Standards
Research HIPAA and EMTALA regulations to demonstrate your understanding of patient confidentiality and compliance in a healthcare setting. This knowledge is crucial for the role and will impress your interviewers.
