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- Tasks: Be the friendly face and voice for patients in a busy medical office.
- Company: Join a supportive team that values growth and collaboration.
- Benefits: Enjoy competitive pay, major medical, dental, vision, and 401k options.
- Why this job: Make a real impact by helping patients while developing your skills.
- Qualifications: High school diploma and customer service experience required; EHR knowledge preferred.
- Other info: Immediate hiring available; flexible hours in a dynamic environment.
The predicted salary is between 26000 - 30000 £ per year.
Job Description
Pay Rate: $20-$23
Position Summary:
The Patient Services Representative (PSR) / Medical Receptionist serves as the first point of contact for patients, delivering exceptional service in a professional and compassionate manner. This role is primarily responsible for managing a high volume of incoming calls and supporting front desk operations in a fast-paced medical office environment. The PSR ensures efficient appointment scheduling, accurate patient records, and smooth communication between patients, providers, and clinical staff.
Key Responsibilities:
Answer and triage incoming calls using a multi-line phone system with a focus on professionalism and service excellence.
Schedule, reschedule, and cancel patient appointments in alignment with provider availability.
Greet patients in person, verify insurance and identification, and update demographic and payer information in the electronic health record (EHR).
Accurately document patient interactions and call outcomes in the EHR.
Respond to voicemail messages and patient inquiries in a timely and courteous manner.
Coordinate communication between patients, clinical staff, and administrative teams.
Assist with front desk duties including check-in/check-out, scanning documents, and preparing patient paperwork.
Ensure confidentiality and compliance with HIPAA and organizational policies.
Support additional administrative tasks and special projects as assigned.
Qualifications:
High school diploma or equivalent required.
Minimum of 1 year of customer service experience, preferably in a medical office or high-volume call center.
Prior experience with electronic health records (EHR) and insurance verification strongly preferred.
Excellent communication, organizational, and multitasking skills.
Proficiency in managing multiple priorities in a fast-paced setting.
Basic Life Support (BLS) certification preferred (may be obtained after hire).
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1560
Company Description
Company Description
Medical Receptionist (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the specific software and electronic health records (EHR) systems commonly used in medical offices. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls. Since this role involves managing a high volume of incoming calls, being articulate and professional on the phone will be crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Research common patient concerns and questions that arise in a medical office setting. This knowledge will help you respond effectively during the interview and show that you understand the needs of patients and the importance of excellent service.
✨Tip Number 4
Network with current or former medical receptionists to gain insights into the role and its challenges. They can provide valuable tips and may even refer you to job openings, increasing your chances of landing the position.
We think you need these skills to ace Medical Receptionist (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Medical Receptionist position. Tailor your application to highlight relevant experience in customer service and medical office settings.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved high-volume call handling, appointment scheduling, or working with electronic health records (EHR). Use specific examples to demonstrate your skills in communication and multitasking.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for patient care and your ability to thrive in a fast-paced environment. Mention your understanding of HIPAA compliance and your commitment to maintaining confidentiality.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in a medical setting.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Highlight your previous customer service experience, especially in a medical or high-volume setting, and share specific examples of how you've handled challenging situations with professionalism and compassion.
✨Familiarise Yourself with EHR Systems
Since prior experience with electronic health records (EHR) is preferred, take some time to learn about common EHR systems used in medical offices. Being able to discuss your familiarity with these systems can set you apart from other candidates.
✨Prepare for Common Interview Questions
Anticipate questions related to appointment scheduling, handling patient inquiries, and managing multiple priorities. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Organisational Skills
In a fast-paced medical environment, organisational skills are crucial. Be ready to discuss how you manage your time and tasks effectively, perhaps by sharing examples of how you've successfully juggled multiple responsibilities in previous roles.
