Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead forecasting for a Sales & Service Contact Centre using complex models.
- Company: Renowned automotive services company based in Manchester.
- Benefits: Permanent contract, competitive salary, flexible schedules, and share scheme.
- Why this job: Make a real impact on operational performance in a dynamic environment.
- Qualifications: 2+ years in contact centre planning, strong analytical skills, Excel and SQL proficiency.
- Other info: Join a team that values innovation and offers excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
A renowned automotive services company in Manchester seeks a Contact Centre Forecasting Analyst to lead forecasting for their Sales & Service Contact Centre. This role involves developing complex models to predict customer contact and support operational performance.
Applicants should have at least 2 years of experience in contact centre planning, strong analytical skills, and be proficient in Excel and SQL.
The position offers a permanent contract with a competitive salary and extensive benefits, including flexible schedules and a share scheme.
Senior Contact Centre Forecasting Analyst in Manchester employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contact Centre Forecasting Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the automotive services industry or those already working at the company. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini presentation or case study that highlights your forecasting expertise. This will not only impress but also demonstrate how you can add value to their Sales & Service Contact Centre.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you, focusing on those analytical skills and your experience with Excel and SQL. We want to nail those tricky questions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Senior Contact Centre Forecasting Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre planning and showcases your analytical skills. We want to see how your background aligns with the role, so don’t be shy about emphasising your proficiency in Excel and SQL!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Senior Contact Centre Forecasting Analyst position. Share specific examples of your past work that demonstrate your forecasting abilities and problem-solving skills.
Showcase Your Analytical Skills: Since this role involves developing complex models, make sure to highlight any relevant projects or experiences where you’ve successfully used your analytical skills. We love seeing how you approach challenges and what tools you use to solve them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Rac
✨Know Your Numbers
As a Senior Contact Centre Forecasting Analyst, you'll need to demonstrate your analytical prowess. Brush up on your Excel and SQL skills before the interview. Be ready to discuss specific forecasting models you've developed and how they impacted operational performance.
✨Showcase Your Experience
With at least 2 years of experience required, make sure you highlight relevant projects in your past roles. Prepare examples that showcase your ability to lead forecasting initiatives and how your contributions improved customer contact predictions.
✨Understand the Company
Research the automotive services company thoroughly. Understand their business model, values, and recent developments. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the tools they use for forecasting, and how success is measured in this role. This shows you're proactive and genuinely interested in how you can contribute.
