At a Glance
- Tasks: Lead strategic forecasting and analyse data to predict demand across various channels.
- Company: Join RAC, a trusted name in the industry for over 128 years.
- Benefits: Enjoy competitive salary, share scheme, flexible schedules, and 25 days annual leave.
- Other info: 4.5-star Glassdoor rating; we value diversity and support your career growth.
- Why this job: Make a real impact with your analytical skills in a supportive environment.
- Qualifications: 2+ years in contact centre planning, strong Excel and analytical skills required.
The predicted salary is between 28800 - 48000 £ per year.
About The Role
RAC are on the lookout for an experienced Forecasting Analyst to join the team on a permanent basis. As a Forecast Analyst, you will own and manage forecasting activity for our Sales & Service Contact Centre. You will develop and maintain complex forecasting and propensity to call models that accurately predict demand across inbound, outbound, digital and back office channels. Your insight will support performance delivery, cost management, resourcing decisions, and operational planning.
We offer more than a job. We offer a career with purpose. As a Forecasting Analyst at RAC, you’ll get benefits that go the extra mile:
- Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
- Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
- Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
- Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
- Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
- Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
What you’ll do:
- Lead strategic forecasting across inbound, outbound, digital and back-office channels, maintaining accurate demand.
- Use key data sources (Marketing activity, customer behaviour, pricing and digital traffic) to deliver accurate long-term forecasts for volume, shrinkage and utilisation.
- Monitor trends and update forecasting models to reflect changes, identify risks, opportunities and required actions.
- Work closely with scheduling and real-time teams to support operational readiness and mitigate performance risks.
- Provide clear insight, variance analysis and performance commentary to inform operational, resourcing and financial decisions.
What you’ll need:
The ideal candidate will be a natural problem-solver who loves diving deep into data to uncover trends, patterns & opportunities. Strong communication and stakeholder management is essential. You will also need:
- A minimum of 2 years’ experience in a contact centre planning environment.
- Strong understanding of contact centre planning & forecasting methodology.
- Strong modelling capability, particularly in Excel, Linear, regression modelling skills.
- High numerical capability with strong analytical and problem-solving skills.
- Ability to build and present insight clearly to senior leaders.
- Ability to use SQL, Power Pivot and Power BI.
- Highly motivated, proactive and able to deliver high quality outputs.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career. Ready to make a difference? Your next career move starts here.
Forecast Analyst in Manchester employer: Rac
At RAC, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every voice. As a Forecast Analyst, you'll benefit from competitive earnings, flexible working arrangements, and a strong focus on employee wellbeing, alongside opportunities for professional growth and development. Join us in making a meaningful impact while enjoying a career with purpose in a company trusted by over 15 million members.
StudySmarter Expert Advice🤫
We think this is how you could land Forecast Analyst in Manchester
✨Get Involved in Data Science Meetups
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We think you need these skills to ace Forecast Analyst in Manchester
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Rac, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Rac. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Rac
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Rac!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
