Legal Inbound Support Agent

Join the RAC as a Legal Services Support Agent and help members access the legal support they need, delivering a great experience from their very first interaction. We're looking for a customer-focused individual to join the Legal Services team in Bradley Stoke, Bristol on a part-time basis. Working shifts between 8am and 6pm, you'll be the first point of contact for members with Legal Expenses Insurance (LEI) enquiries, helping them get the right support while ensuring every interaction is handled professionally and efficiently. This role would suit someone who enjoys speaking with people, solving problems and working in a fast-paced environment where customer service and attention to detail are equally important.

What you’ll do:

• Handle inbound and outbound calls, acting as the first point of contact for members and arranging timely call-backs with qualified legal advisors.
• Support LEI policyholders by validating policies, answering general enquiries and managing expectations throughout the customer journey.
• Accurately update and maintain customer and case information across internal systems.
• Assist with policy administration, including changes, cancellations and mid-term adjustments, delivering a professional and helpful service.
• Work in line with FCA, Data Protection and PCI requirements while providing wider administrative and operational support across the Legal Services team.

What you’ll need:

• Strong verbal and written communication skills, with the ability to build rapport and handle conversations professionally.
• Good IT skills, including experience using Microsoft 365 and the ability to learn new systems quickly.
• The ability to work independently and as part of a team in a busy, service-driven environment.
• Confidence managing multiple enquiries while maintaining accuracy and delivering a great member experience.
• Experience in a customer service, contact centre or telephone-based role.
• Experience within legal services, insurance or another regulated environment.

At the RAC, you’ll get benefits that go the extra mile:

• Free RAC breakdown cover from day one, plus access to a car salary sacrifice scheme, including electric vehicle options, after 12 months.
• 25 days annual leave (Pro rata for part time hours) plus bank holidays, alongside family leave and flexible working options.
• Pension scheme with up to 6.5% matched contributions and life assurance cover of up to 4x salary, with options to increase.
• 24/7 confidential support service available for you and your household.
• Access to Orange Savings, our colleague discount portal, plus our Colleague Share Scheme following successful completion of probation.

Why the RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. Every day, our teams make a real difference to people across the UK, and we’re continuing to invest in the tools, technology and talented people who help us deliver an exceptional service. We’re also trusted by our people, with a 4.5-star Glassdoor rating, reflecting a culture where support, ambition and opportunity go hand in hand. Whether you’re looking to grow as a leader, broaden your experience or make a bigger impact, you’ll find the support and opportunities to develop your career at the RAC. We welcome people from every background, value every voice and believe great ideas come from different perspectives. At the RAC, you can bring your full self to work and we’ll support you every step of the way.