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- Tasks: Handle and assess legal expenses insurance claims while managing related administration.
- Company: Join the RAC, a trusted name in motoring services for over 125 years.
- Benefits: Enjoy competitive salary, flexible working, and a share in our success.
- Other info: Flexible hybrid model with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in a regulated claims environment preferred.
The predicted salary is between 28800 - 48000 £ per year.
Location: RAC Bradley Stoke, England, United Kingdom
Legal Expenses Insurance Claims Handler
Hybrid position – work three days from home and two days in our Bradley Stoke office.
Responsibilities
- Review and assess claims, ensuring they meet policy criteria.
- Refer claims to panel solicitors in line with policy terms, and decline claims where appropriate.
- Manage customer expectations on process and timescales from first contact through to claim conclusion.
- Review documentation and identify missing information needed to complete assessments.
- Provide accurate policy guidance to clients, colleagues, corporate partners, and solicitors.
- Build and maintain strong relationships with clients, solicitors, and partners to continuously improve service.
- Ensure authorised costs and accruals are updated in line with policies to reflect risk exposure.
- Proactively manage billing processes, reconciling data and processing payments accurately and on time.
- Review and challenge bills where appropriate.
Requirements
- Strong organisational skills with the ability to manage your own workload.
- Excellent written and verbal communication skills.
- Good IT skills, including Microsoft Office.
- Awareness of Data Protection regulations and compliance obligations.
- Ability to work as part of a team and independently to strict deadlines.
- Commercial awareness.
- Experience in a regulated claims environment (minimum 6 months desirable).
- Knowledge of legal expenses insurance products (home or motor) is desirable, but full training will be provided.
Benefits
- Competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme.
- Free RAC Ultimate Complete Breakdown Service from day one and access to a car salary sacrifice scheme (including electric vehicle options) after 12 months.
- 25 days annual leave, plus bank holidays.
- Paid family leave, flexible schedules, and practical resources to support work‑life balance.
- Pension scheme with up to 6.5% matched contributions and life assurance cover up to 4x salary (optionally 10x with flex benefits).
- 24/7 confidential wellbeing support service.
- Access to Orange Savings discount portal with deals across top retailers, holidays, tools, tech, and more.
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Finance and Sales
- Industries: Vehicle Repair and Maintenance
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As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way.
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Legal Expenses Insurance Claims Handler employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Expenses Insurance Claims Handler
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RAC on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims handling. Think about how you’d manage customer expectations and handle tricky situations. We want you to shine, so rehearse your answers with a mate!
✨Tip Number 3
Show off your skills! Bring examples of your past work in claims handling to the interview. Whether it’s a successful claim you managed or a tricky situation you navigated, real-life stories will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are keen to join us directly. Let’s get you on board!
We think you need these skills to ace Legal Expenses Insurance Claims Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Legal Expenses Insurance Claims Handler role. Highlight your relevant experience in claims handling and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can effectively convey information, just like you would with clients.
Highlight Your Organisational Skills: We’re looking for someone who can manage their workload independently. In your application, give examples of how you've successfully organised tasks or projects in the past. This will help us see how you can thrive in our flexible working environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Rac
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of legal expenses insurance and claims handling. Familiarise yourself with common policy criteria and the claims process, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Legal Expenses Insurance Claims Handler, communication is key. Prepare examples of how you've effectively managed client expectations or resolved issues in previous roles. This will highlight your ability to communicate clearly and build relationships, which is crucial for this position.
✨Demonstrate Your Organisational Skills
The role requires managing your workload with minimal supervision. Be ready to discuss how you prioritise tasks and stay organised, especially in a regulated environment. Share specific strategies or tools you use to keep track of claims and deadlines.
✨Understand the Company Culture
Research RAC's values and mission to understand their culture. Be prepared to discuss how your personal values align with theirs, particularly around innovation and teamwork. This shows that you're not just looking for a job, but a place where you can contribute and grow.