Inbound Sales & Service Executive

RAC are recruiting for Inbound Sales & Service Executives to join our energetic team in our new office in The Victoria, Salford Quays. This role is working Monday-Friday 8am - 5pm, No Weekends! - Bank Holidays off!

As an Inbound Sales Executive you will work with new small to medium business (SME) customers to try and understand their requirements and advise them of the most suitable breakdown products we could offer them to fulfil their needs. You will also be maintaining and growing relationships we have with existing customers.

We have a guaranteed Base Salary of £26,736.80 with an OTE up to £34,000! We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

What we offer:

• Eligibility to join our bonus scheme.
• Holidays - 23 days & bank holidays.
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
• FREE RAC Ultimate Complete Breakdown Service from Day One.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.
• When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

What you’ll do:

• Deliver exceptional service to our members through up-to-date regulatory compliance and knowledge ensuring we have the member at the heart of everything we do.
• Effectively engage with businesses who are thinking of joining, renewing, or leaving us, reviewing their needs and reasons for leaving.
• Following up on prospect data, inbound leads and marketing campaigns to build up and nurture a long-term pipeline of sales opportunities and maintaining a good level of conversation rate.
• Utilise data and CRM/database to record accurate details about clients and prospect data.
• Ledger management, using specialised tools to identify businesses with outstanding debt, offering alternative payment methods whilst successfully collecting invoices that are overdue to support business targets.

What you’ll need:

• Experience in sales and customer service inbound/outbound.
• Work well towards KPI’s under pressure.
• Outgoing and self-motivated.
• Empathetic and able to build rapport with new and existing SME customers.
• Preferably be used to an account management approach to drive pipeline lead generation.
• Need to exhibit behaviours consistent with RAC core values: Handle it Together, Exceptional Service, Raise the Bar, Own It Together.

Together we are all #OrangeHeroes. Be a part of our journey! We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.