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- Tasks: Engage with SME customers, understand their needs, and provide tailored breakdown solutions.
- Company: Join RAC, a leading breakdown service provider, in a vibrant new office at Salford Quays.
- Benefits: Enjoy a competitive salary, bonus scheme, free parking, and a subsidised restaurant.
- Why this job: Be part of a supportive team culture that values your contributions and offers growth opportunities.
- Qualifications: Sales and customer service experience required; must be outgoing and self-motivated.
- Other info: No weekends! Enjoy 23 days holiday plus bank holidays and access to exclusive discounts.
The predicted salary is between 26736 - 34000 £ per year.
RAC are recruiting for Inbound Sales & Service Executives to join our energetic team in our new office in The Victoria, Salford Quays. This role is working Monday-Friday 8am - 5pm, No Weekends! - Bank Holidays off!
As an Inbound Sales Executive you will work with new small to medium business (SME) customers to try and understand their requirements and advise them of the most suitable breakdown products we could offer them to fulfil their needs. You will also be maintaining and growing relationships we have with existing customers.
We have a guaranteed Base Salary of £26,736.80 with an average earnings of up to £34,000! We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.
What we offer
- Eligibility to join our bonus scheme.
- Holidays - 23 days & bank holidays
- Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
What you’ll do...
- Deliver exceptional service to our members through up-to-date regulatory compliance and knowledge ensuring we have the member at the heart of everything we do.
- Effectively engage with businesses who are thinking of joining, renewing, or leaving us, reviewing their needs and reasons for leaving.
- Following up on prospect data, inbound leads and marketing campaigns to build up and nurture a long-term pipeline of sales opportunities and maintaining a good level of conversation rate.
- Utilise data and CRM/database to record accurate details about clients and prospect data.
- Ledger management, using specialised tools to identify businesses with outstanding debt, offering alternative payment methods whilst successfully collecting invoices that are overdue to support business targets.
What you’ll need...
- Experience in sales and customer service inbound/outbound.
- Work well towards KPI’s under pressure.
- Outgoing and self motivated.
- Empathetic and able to build rapport with new and existing SME customers.
- Preferably be used to an account management approach to drive pipeline lead generation.
Together we are all #OrangeHeroes. Be a part of our journey! We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
Inbound Sales & Service Executive employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales & Service Executive
✨Tip Number 1
Familiarise yourself with RAC's products and services. Understanding the breakdown products and how they cater to SMEs will help you engage effectively with potential customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you handle customer inquiries or objections can prepare you for the types of conversations you'll have as an Inbound Sales & Service Executive.
✨Tip Number 3
Research common KPIs in sales roles and think about how you can meet or exceed them. Being able to discuss specific strategies you've used in the past to achieve targets will show your potential value to the team.
✨Tip Number 4
Network with current or former employees of RAC if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Inbound Sales & Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you've worked with small to medium businesses, as this will resonate with RAC's focus on SME customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of RAC that appeal to you, such as their commitment to employee wellbeing and the opportunity to work in a supportive environment.
Showcase Your Skills: Highlight your ability to work under pressure and meet KPIs. Provide examples of how you've successfully built rapport with customers and managed accounts in previous positions, as these are key skills for the Inbound Sales & Service Executive role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Rac
✨Know Your Products
Familiarise yourself with the breakdown products RAC offers. Understanding these will help you confidently advise potential customers on what best suits their needs during the interview.
✨Demonstrate Empathy
Showcase your ability to build rapport with customers. Prepare examples of how you've successfully engaged with clients in the past, especially in challenging situations, to highlight your empathetic approach.
✨Highlight Sales Experience
Be ready to discuss your previous sales and customer service experience. Use specific metrics or achievements to illustrate how you've met or exceeded KPIs in your past roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and the company.
