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- Tasks: Deliver exceptional customer service and onboard new members with enthusiasm.
- Company: Join the dynamic RAC team in a fast-paced call centre environment.
- Benefits: Competitive salary, bonus scheme, flexible shifts, and comprehensive training.
- Why this job: Make a real impact by helping customers while developing your sales skills.
- Qualifications: Sales experience and a passion for delivering outstanding customer experiences.
- Other info: Enjoy a supportive culture with opportunities for career growth and development.
The predicted salary is between 26736 - 34000 £ per year.
Are you skilled at delivering outstanding customer sales experiences? Do you have experience in a sales or contact centre environment? Join our New Business team and become our next Customer Expert. As a New Business Customer Advisor operating in our call centre, you'll be taking calls from potential new members who are looking to join RAC for their breakdown cover (No Cold Calling!). You’ll be an expert on the features and benefits of RAC Breakdown Cover, and use your sales through service skills to quickly and effectively get them onboard. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our Bristol team.
Base salary of £26,736 for a 35-hour working week, with an OTE of up to £34,000! This is a full-time, permanent position with a work schedule: Mon-Fri 08:00-19:00, Sat 09:00-17:00 — no Sundays!
What we are looking for
- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service
- Are driven, motivated and enthusiastic to go above and beyond set targets
- Are hardworking and resilient, we all know sales comes with its challenges
- Are influential, persuasive and a strong communicator
- Have a positive and proactive attitude
- Are outgoing, fun and enjoy a high energy, fast paced environment
What we offer
Bonus scheme with additional earning potential up to 30% OTE monthly. Competitive rewards package. Flexible shifts and working hour patterns. A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor. A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
Role responsibilities
- Delivering exceptional service to potential members, keeping the customer at the heart of everything we do
- Operate in a fast-paced environment, delivering customer-focused solutions
- Effectively engage with potential members on a number of different campaigns
- Promoting our products and services
- Providing great customer service through keeping accurate records up to date and handling customer service responsibilities
- Recording member data and requests in an accurate manner using RAC systems
You will benefit from a comprehensive induction, and you’ll also have access to the latest technology, along with ongoing support from our team to further develop your career as a Customer Expert.
Benefits and rewards
At RAC, our colleagues do whatever it takes to help our customers. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme
- Holidays - 23 days + bank holidays rising to 25 with service
- Option to join RAC’s Group Personal Pension scheme with employer contributions up to 6.5%
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with option to flex up to 10 x cover
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24/7 for you and any family members ages 16+ in your household
- Car salary sacrifice scheme after 12 months of employment, with tax savings and electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal
- FREE onsite parking
When you join us you will automatically be opted into our Colleague Share Scheme, called Owning it together. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC.
Together we are all #OrangeHeroes! Be a part of our journey! We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
Inbound Sales Representative employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Representative
✨Tip Number 1
Get to know the company inside out! Research RAC and understand their values, products, and services. This will help you connect with potential customers and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or family member to refine your communication skills. The more comfortable you are talking about RAC's breakdown cover, the easier it will be to engage with potential members.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking skills and stay calm under pressure. Remember, it's all about delivering exceptional service while meeting those KPIs!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Inbound Sales Representative
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any previous sales experience you have in your application. We want to see how you've successfully engaged with customers and closed deals, so share those stories!
Be Personable: Since this role is all about connecting with potential members, let your personality shine through in your written application. Use a friendly tone and show us how you can build rapport with customers.
Tailor Your Application: Read the job description carefully and tailor your application to match what we're looking for. Use keywords from the description to demonstrate that you're a perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Rac
✨Know Your Stuff
Before the interview, make sure you’re well-versed in RAC's Breakdown Cover features and benefits. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be ready to demonstrate your ability to build rapport. Share examples from your past experiences where you’ve successfully connected with customers or resolved their issues.
✨Stay Cool Under Pressure
The interview may include scenarios that test your resilience and ability to work under pressure. Prepare by thinking of times when you’ve met targets or handled challenging situations effectively.
✨Bring the Energy
This is a fast-paced environment, so let your enthusiasm shine through during the interview. Show them you’re not just a good fit for the role, but that you’ll bring a positive vibe to the team!
