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- Tasks: Lead IT support for a global team, managing escalated tickets and laptop inventory.
- Company: Join Jobot, a top workplace focused on connecting people with great jobs since 2018.
- Benefits: Enjoy premium health insurance, 401(K) match, 4 weeks PTO, and more!
- Why this job: Gain exposure to executives and grow your career in a supportive, innovative environment.
- Qualifications: Experience in Windows environments, Active Directory, Azure, and Office 365 is essential.
- Other info: This role is on-site in Wayne, PA, and offers a chance to make a real impact.
The predicted salary is between 72000 - 86400 £ per year.
Job Description
This Jobot Job is hosted by: Katrina McFillin
Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.
Salary: $100,000 – $120,000 per year
A bit about us:
We help companies manage their supply chains by handling things like shipping, warehousing, inventory, and returns all around the world. We use a big network and smart technology to make sure products get where they need to go quickly and efficiently.
Why join us?
We are a global, midsize company where you will gain exposure to the executive team and be able to chart an organic or inorganic growth path within the organization. They pride themselves on cross-training their team and growing talent from within.
Premium health, dental, and vision insurance
401(K) with company match
FSA
Group term life insurance paid by employer
Short term and long term disability
4 weeks PTO, 11 holidays, and 10 days of sick/personal time
Position is on-site 5 days a week in Wayne, PA.
Job Details
You will serve as the primary IT representative for the organization, working hands-on while overseeing two analysts responsible for all desktop and help desk support across a global workforce of 200 employees. Reporting directly to the VP of Infrastructure, you will manage escalated support tickets, deliver high-touch, white glove service—particularly for employees experiencing laptop issues while traveling internationally—and collaborate closely with HR to support employee onboarding and offboarding.
Your responsibilities will also include managing the organization’s laptop inventory, ensuring timely laptop upgrades every two years, and overseeing data protection and secure handling of retired devices. The ideal candidate is proactive and takes initiative in improving departmental processes, demonstrates strong leadership and independence, and possesses excellent communication skills.
This is a Windows environment experience with the following is needed – Active Directory, Azure Provisioning, and Office 365 administration.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Company Description
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
Ready to find a good job? Create your profile today at Jobot.com.
Company Description
Help Desk Manager (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Manager (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Azure Provisioning, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your leadership skills and experience managing a team, especially in a help desk or IT support environment. Be prepared to share examples of how you've successfully led teams or improved processes in previous roles.
✨Tip Number 3
Since the role involves high-touch service, think about how you can showcase your customer service skills. Prepare anecdotes that illustrate your ability to handle escalated issues and provide exceptional support, particularly in challenging situations.
✨Tip Number 4
Research the company culture and values, as they emphasise diversity and inclusion. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a positive work environment.
We think you need these skills to ace Help Desk Manager (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in IT support, particularly in a Windows environment. Emphasise your familiarity with Active Directory, Azure Provisioning, and Office 365 administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and proactive approach. Mention specific examples of how you've improved processes in previous roles, as this aligns with the company's values.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical staff.
Show Enthusiasm for the Company: Express your interest in the company’s mission and culture in your application. Mention how you align with their commitment to diversity and inclusion, as well as your eagerness to contribute to their growth.
How to prepare for a job interview at Rac
✨Show Your Technical Expertise
Make sure to brush up on your knowledge of Windows environments, Active Directory, Azure Provisioning, and Office 365 administration. Be prepared to discuss specific scenarios where you've successfully managed IT support or resolved technical issues.
✨Demonstrate Leadership Skills
As a Help Desk Manager, you'll be overseeing a team. Highlight your leadership experience by sharing examples of how you've motivated and guided team members in the past, especially in high-pressure situations.
✨Emphasise Communication Abilities
Excellent communication is key in this role. Prepare to discuss how you’ve effectively communicated with both technical and non-technical staff, particularly during onboarding and offboarding processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you had to manage escalated support tickets or provide high-touch service, especially for international employees facing laptop issues.
