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For Companies At a Glance
- Tasks: Join our front office team, checking in patients and managing appointments.
- Company: TEKsystems partners with clients to drive transformation and innovation across industries.
- Benefits: Enjoy competitive pay, medical benefits, 401(k), and paid time off.
- Why this job: Be part of a dynamic team making a real impact in healthcare.
- Qualifications: No specific experience required, but EMR knowledge is a plus.
- Other info: This is an onsite role in Roanoke, VA, with immediate hiring.
Job Description
Description
This person will be working in their front office. They will be checking in patients, getting intake paperwork completed, insurance cards, checking out patients, scheduling follow up appointments, collecting any financial payments at the end, verifying eligibility, calling patients to schedule appointments for initial evaluations, answer phone calls (they get over 100 inbound calls a day). They work with two large healthcare systems. They get a lot of faxes (about 30-50 a day). Ensuring the faxes are getting put in to their EMR systems. They will only be doing the front end of the process, not processing or submitting any of the claims.
Description:
-Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel
-Greets patients and visitors in a welcoming and helpful manner
-Obtains patient demographic information and accurately enters and updates EHR
-Schedules patient appointments and ensures that all required follow-up is complete
-Confirms future appointments following
-EMR experience
Pay and Benefits
The pay range for this position is $18.00 – $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Roanoke,VA.
Application Deadline
This position is anticipated to close on Jul 11, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Front Desk Administrator (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Administrator (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the specific software and EMR systems commonly used in healthcare settings. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your phone etiquette and customer service skills. Since you'll be handling over 100 calls a day, showing that you can communicate clearly and professionally under pressure is crucial.
✨Tip Number 3
Prepare for situational questions related to patient interactions. Think of examples where you've successfully managed difficult situations or provided excellent service, as this will highlight your suitability for the role.
✨Tip Number 4
Research the healthcare systems you'll be working with. Understanding their values and services can help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Front Desk Administrator (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in front desk administration or customer service roles. Emphasise skills like handling high call volumes, scheduling appointments, and using electronic medical records (EMR) systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention specific experiences that relate to the job description, such as managing patient intake or dealing with insurance verification.
Highlight Communication Skills: Since the role involves answering over 100 calls a day, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively managed customer inquiries or resolved issues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as attention to detail is crucial in a front desk role. A polished application reflects your professionalism.
How to prepare for a job interview at Rac
✨Show Your Customer Service Skills
As a Front Desk Administrator, you'll be the first point of contact for patients. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Familiarise Yourself with EMR Systems
Since this role involves working with Electronic Medical Records (EMR), it's crucial to demonstrate your familiarity with such systems. If you have prior experience, discuss it; if not, express your willingness to learn quickly and adapt to new technologies.
✨Prepare for High Call Volumes
With over 100 inbound calls daily, it's important to convey your ability to manage high-pressure situations. Discuss any previous roles where you successfully handled multiple tasks simultaneously, and emphasise your organisational skills.
✨Practice Professional Communication
Effective communication is key in this role. During the interview, practice speaking clearly and professionally. You might even want to role-play answering phone calls or greeting patients to showcase your communication style and confidence.
