At a Glance
- Tasks: Take ownership of off-road vehicles and ensure quick repairs to support customers.
- Company: Join a growing fleet operations team with a collaborative spirit.
- Benefits: Shares in company success, free breakdown cover, generous holidays, and pension.
- Other info: Be part of a supportive team that values your contributions and growth.
- Why this job: Make a real impact on customer journeys and develop valuable skills.
- Qualifications: Strong organisational skills, confident communication, and a proactive mindset.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Fleet Operations Team Working Pattern
Our team operates:
- Monday to Friday: 08:00 – 19:00
- Saturday: 08:00 – 15:00
We’ll discuss your exact shift pattern with you during the recruitment process.
Role Description
Do you enjoy solving problems, helping people, and making sure nothing gets stuck for long? We’re looking for a Fleet VOR (Vehicle Off Road) Specialist to join our growing team. You’ll take ownership of vehicles that are off the road and help get them repaired and back in service quickly, supporting customers every step of the way. You’ll act as the central point of control for VOR cases, working closely with internal teams, repair networks, and fleet partners to minimise vehicle downtime, protect the customer journey, and strengthen our commercial relationships.
What You’ll Be Doing
- Take full ownership of out-of-service vehicles, managing each case from start to finish
- Assess situations and coordinate the best repair or alternative travel solution
- Keep repairs moving by proactively chasing updates, resolving delays, and escalating issues
- Communicate clearly and regularly with customers, partners, and internal teams
- Manage calls, emails, and case records accurately to keep everything running smoothly
- Cost-effective decisions are made without impacting service quality
Qualifications
- Strong organisational skills with the ability to manage multiple cases
- Confident communication and the ability to build relationships quickly
- Calm decision-making under pressure with a proactive mindset
- A tenacious approach – someone who follows things through to completion
- Experience in customer service or operations, with good IT skills and willingness to learn
Why Join Us?
- Join a growing team where your work has real impact
- Take ownership and make a visible difference to customers every day
- Develop valuable skills in problem solving, communication, and operations
- Be part of a supportive, collaborative team environment
- Help shape how the team evolves and improves over time
Benefits
- Share in our success – All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover – From your very first day
- Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays – 23 days plus bank holidays (rising to 25 with service)
- Pension
Fleet VOR Specialist employer: RAC
Join our dynamic Fleet Operations Team as a Fleet VOR Specialist, where your contributions directly impact customer satisfaction and operational efficiency. We pride ourselves on fostering a supportive and collaborative work culture that encourages personal growth and skill development, alongside attractive benefits such as share ownership, generous holiday allowances, and comprehensive breakdown cover. Located in a vibrant area, this role offers the chance to make a meaningful difference while being part of a team that values your input and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet VOR Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to fleet operations. Think about how you'd handle specific VOR cases and be ready to share your problem-solving skills with confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, highlight examples of how you've managed multiple tasks or cases effectively. This will demonstrate that you're the proactive, calm decision-maker we need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in fleet operations.
We think you need these skills to ace Fleet VOR Specialist
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've tackled challenges head-on. We love candidates who can demonstrate their ability to think on their feet and find solutions, just like you'll need to do as a Fleet VOR Specialist.
Communicate Clearly:Since communication is key in this role, make sure your application reflects your ability to convey information effectively. Use clear language and structure your thoughts well, so we can see how you’d keep our customers and partners informed.
Demonstrate Organisational Skills:We’re looking for someone who can juggle multiple cases at once. In your application, share examples of how you've managed various tasks or projects simultaneously, showcasing your organisational prowess.
Tailor Your Application:Make sure to tailor your application specifically for the Fleet VOR Specialist role. Use keywords from the job description and show us why you're the perfect fit. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at RAC
✨Know Your Stuff
Make sure you understand the role of a Fleet VOR Specialist inside out. Familiarise yourself with vehicle management processes, repair networks, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Think about times when you had to manage multiple cases or make quick decisions under pressure. This will demonstrate your proactive mindset and ability to handle the responsibilities of the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves regular communication with customers and internal teams, being able to express yourself well is crucial. Consider doing mock interviews with a friend to refine your communication style.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. You might ask about team dynamics or how success is measured in the role.
