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- Tasks: Diagnose and repair Canon products while providing top-notch customer service.
- Company: Join Canon U.S.A., a leader in digital imaging solutions with a strong commitment to innovation.
- Benefits: Enjoy competitive pay, employee discounts, casual dress code, and volunteer opportunities.
- Why this job: Be part of a collaborative team that values integrity and community impact.
- Qualifications: HS Diploma or GED required, plus 1-2 years of related experience; must be able to lift 50 pounds.
- Other info: This role offers a transportation allowance and requires travel.
Job Description
US-CA-San Jose
Job ID: 32530
Type: Full-Time
# of Openings: 1
Category: Field Service
CA – San Jose
About the Role
Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products.
Your Impact
We’re actively seeking an individual to:
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We’re looking for a dedicated individual with:
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel (valid driver's license and acceptable driving record necessary)
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
In accordance with applicable law, we are providing the anticipated rate for this role:$21.50 – 31.74 hourly.
This role is eligible for a transportation allowance.
Company Overview
About our Company – Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
#CUSA
Posting Tags
#PM19 #LI-FL1
PI6c2561c537e2-25405-36574084
Field Service Technician II (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician II (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Canon's products and services. Understanding the technical aspects of their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Canon employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Field Service Technician role.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills. Practising common mechanical and software issues related to imaging technology can give you an edge.
✨Tip Number 4
Be ready to discuss your customer service experience. Since this is a customer-facing role, showcasing your ability to handle customer interactions effectively will be crucial during the interview process.
We think you need these skills to ace Field Service Technician II (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Technician II role. Emphasise any technical expertise, customer service experience, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you successfully diagnosed and resolved technical issues, demonstrating your fit for the role.
Highlight Relevant Skills: In your application, clearly outline your understanding of mechanical, software, and networking systems. Include any certifications or training that relate to the job requirements, such as the PDIF new-hire class.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rac
✨Showcase Your Technical Skills
As a Field Service Technician, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with diagnosing mechanical and software issues, and provide examples of how you've successfully resolved problems in the past.
✨Emphasise Customer Service Experience
This role is customer-facing, so it's crucial to highlight your ability to meet customer demands. Share specific instances where you provided excellent service or went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Problem-Solving Ability
Employers are looking for candidates who can think on their feet. Prepare to discuss scenarios where you had to troubleshoot and resolve unexpected issues, showcasing your analytical skills and resourcefulness.
✨Prepare for Practical Questions
Expect questions that assess your hands-on skills and knowledge of Canon products. Brush up on the basics of troubleshooting and diagnostics, and be ready to explain your thought process when faced with technical challenges.
