Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage workloads in a fast-paced environment.
- Company: Join the RAC Team at our iconic Bescot office in Walsall.
- Benefits: Competitive salary, performance bonuses, 23 days leave, and free breakdown cover.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Flexible part-time hours with great career growth opportunities.
The predicted salary is between 12696 - 12696 £ per year.
About The Role
Join the RAC Team as an Incident Advisor – DAFaid Control Centre
We’re excited to offer a PART TIME position for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall.
This role is offered on a 6-month Fixed-Term Contract
(please only apply if you are looking for part-time)
About the Role
As an Incident Advisor, you’ll be at the heart of our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre. You’ll deliver exceptional service with a proactive and positive attitude, consistently meeting customer needs and striving to exceed expectations.
This is a fantastic opportunity to make a real impact in a fast-paced, customer-focused environment.
Annual Salary: £11,897
🕒 Available Shifts
- 15:00 – 20:00
- 14:00 – 19:00
- 17:00–22:00
This will be discussed in more detail if you are invited to interview
🔑 Key Responsibilities
- Deliver outstanding customer service via telephone, ensuring a responsive and high-quality experience.
- Manage workloads effectively, showing initiative and attention to detail.
- Work both independently and collaboratively to maintain service excellence.
- Communicate confidently with internal and external stakeholders at all levels.
🧠 What We’re Looking For
- Proven experience within a Contact Centre in a similar industry
- Strong attention to detail and ability to meet deadlines.
- Excellent keyboard and IT skills (Word, Excel, PowerPoint).
- Confident telephone manner and interpersonal skills.
- Assertiveness and professionalism in handling customer interactions.
🎁 What We Offer
- Eligibility for our performance-based bonus scheme.
- 23 days annual leave (pro-rata).
- Pension scheme with up to 6.5% employer contributions.
- Life assurance cover (2x basic salary, up to 10x with flexible benefits).
- Family leave support and confidential wellbeing services.
- Car salary sacrifice scheme (after 12 months), including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Cover from day one.
- Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more.
- FREE onsite parking.
- Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’, giving you a stake in RAC’s future success.
Ready to become one of our #OrangeHeroes? Apply now and be part of our journey!
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.
#J-18808-Ljbffr
DAFaid Incident Advisor - Part-Time employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DAFaid Incident Advisor - Part-Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RAC and their values. This will help you tailor your answers and show that you're genuinely interested in being one of their #OrangeHeroes.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can handle challenging situations with a positive attitude.
✨Tip Number 3
Dress the part! Even though it’s a part-time role, making a good first impression is key. Wear something smart-casual that reflects your professionalism and readiness to join the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace DAFaid Incident Advisor - Part-Time
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your proactive attitude.
Be Detail-Oriented: Attention to detail is key for this role. When writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing how your skills align with what we’re looking for in an Incident Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Rac
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Incident Advisor. Familiarise yourself with the key tasks like delivering outstanding customer service and managing workloads effectively. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone interaction, practice your communication skills. Think about how you can convey information clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking on the phone.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Prepare examples from your past experiences where you've successfully managed details or met deadlines. This will show that you can handle the fast-paced environment and maintain service excellence.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle difficult customer interactions or manage multiple tasks at once. Having specific examples ready will help you stand out as a proactive candidate who can think on their feet.
