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- Tasks: Support vulnerable customers during breakdowns and manage performance in a fast-paced environment.
- Company: Join RAC, a leading roadside assistance provider dedicated to exceptional customer service.
- Benefits: Enjoy flexible hours, competitive salary, bonus scheme, and access to discounts and pension contributions.
- Why this job: Be part of a supportive team making a real difference for customers in tough situations.
- Qualifications: Strong PC skills, excellent communication, and the ability to handle high-pressure scenarios.
- Other info: Part-time role with variable shifts; perfect for students seeking meaningful work experience.
The predicted salary is between 15873 - 15873 £ per year.
RAC have an exciting opportunity for a Customer Solution Specialist to join our Specialist Intervention Team, Part-Time at our iconic head office in Bescot, Walsall.Â
The purpose of the Special Intervention Customer Solution Specialist is to ensure that all customers who are vulnerable and in long wait situations are fully supported for the remainder of their breakdown experience. You can expect to deliver business objectives by managing performance, and continually improve performance adherence and customer service, colleague quality/performance and positively reinforce our working practices.
- 06:00 – 00:00 Monday – Sunday (25 hours per week)
- All shift patterns will be based on a variable shift pattern so flexibility will be required.Â
Key Accountabilities;
- Accountable for centre adherence to process.
- Drive and support consistency of performance delivery across Customer Service centre.
- Ensure Notifications are managed in good time to ensure customers are kept up to date throughout breakdown.
- Ensure downtime is kept to a minimum and is only authorised when it does not impact service.
- Build strong alliances with other roadside operational teams
- To support delivery of initiatives to improve morale and motivation of colleagues within the Centres
The ideal candidate will enjoy working in a high-pressured environment and still able to provide an outstanding level of customer service to both our Colleagues at roadside and Customers who are in difficult situations. This role requires strong PC/Keyboard skills as well as the confidence to communication professionally across all levels with both RAC Colleagues and RAC Customers.
There will be difficult situations you face, and you may find yourself in high pressured environments, so we are looking for someone who has the ability to deal with those situations whilst taking full control of situations and problems, demonstrating empathy and have the knowledge to take necessary action for the best possible outcome. To be successful you will need to use your initiative and pro-actively prevent further problems for arising. You will be part of a great team here, so we are looking for someone who enjoys interacting and supporting their team members and department to achieve targets and goals.
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme
- Holidays – 23 & bank holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
Customer Solution Specialist- Specialist Intervention Team (Part-Time) (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solution Specialist- Specialist Intervention Team (Part-Time) (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the RAC's values and mission. Understanding what drives the company will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your past experiences where you've successfully handled high-pressure situations or provided exceptional customer service. This will demonstrate your ability to thrive in the role.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain complex information clearly and concisely. This is crucial for a Customer Solution Specialist, as you'll need to communicate effectively with both customers and colleagues.
✨Tip Number 4
Highlight your flexibility and willingness to work varied shifts. Since the role requires adaptability, emphasising your availability and readiness to take on different shift patterns will make you a more attractive candidate.
We think you need these skills to ace Customer Solution Specialist- Specialist Intervention Team (Part-Time) (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Solution Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences where you managed high-pressure situations. Use specific examples to demonstrate your ability to provide outstanding customer support.
Highlight Soft Skills: The role requires strong communication and empathy skills. Make sure to mention instances where you've successfully communicated with customers or colleagues in challenging situations, showcasing your ability to handle difficult conversations.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for RAC specifically and how you can contribute to their goals as part of the Specialist Intervention Team.
How to prepare for a job interview at Rac
✨Show Empathy and Understanding
As a Customer Solution Specialist, you'll be dealing with vulnerable customers. Make sure to demonstrate your ability to empathise with their situations during the interview. Share examples of how you've handled difficult customer interactions in the past.
✨Highlight Your Problem-Solving Skills
This role requires quick thinking and initiative. Be prepared to discuss specific instances where you've successfully resolved issues under pressure. This will show that you can maintain composure and find solutions in challenging situations.
✨Demonstrate Team Spirit
Since the job involves working closely with colleagues, emphasise your teamwork skills. Talk about how you've supported team members in previous roles and contributed to achieving collective goals. This will highlight your fit within their collaborative culture.
✨Be Ready for Flexibility Questions
With variable shift patterns, it's important to convey your flexibility. Be honest about your availability and willingness to adapt to different schedules. This shows that you're committed to meeting the needs of the business and its customers.