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For Companies At a Glance
- Tasks: Be the voice of our Contractor Desk, helping customers and contractors with essential updates.
- Company: Join a supportive team at a leading breakdown service provider.
- Benefits: Earn bonuses, enjoy generous holidays, and get free breakdown cover from day one.
- Other info: Opportunity for career growth and a chance to share in the company's success.
- Why this job: Make a real difference by solving problems and delivering exceptional customer service.
- Qualifications: Great communication skills and the ability to thrive in a fast-paced environment.
The predicted salary is between 25000 - 32000 £ per year.
Location: The Vic, Salford Quays
Contract: Permanent | 35 hours per week
Working hours: Monday-Sunday between 6am and Midnight (including weekends and Bank Holidays)
What you'll be doing
You’ll be at the heart of our Contractor Desk, speaking with customers, RAC patrols, contractors and flatbed drivers. You’ll handle a mix of inbound and outbound calls, sharing key updates such as ETAs, gathering essential information and ensuring everyone has what they need before arriving at a breakdown. You’ll also be responsible for meeting SLA and KPI targets, including productivity, downtime and complaint compensation. You’ll be supported by a collaborative team that works together to achieve the best outcomes.
What we’re looking for
- Enjoy speaking to people and delivering great service with empathy and confidence
- Can stay calm and focused in a fast‑paced, sometimes high‑pressure environment
- Are comfortable using multiple systems and have good PC and keyboard skills
- Communicate professionally with both colleagues and customers
- Take initiative and enjoy solving problems before they arise
Why you'll love working for us
- Bonus scheme - Boost your earnings by up to 30% monthly
- Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover - From your very first day
- Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays - 23 days plus bank holidays (rising to 25 with service)
- Pension
Customer Solution Specialist - Contractor Desk employer: RAC
Contact Detail:
RAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solution Specialist - Contractor Desk
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us to stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers and colleagues, role-play common scenarios with a friend. This will help you stay calm and focused during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you tackled challenges head-on. We love candidates who can take initiative and resolve issues before they escalate.
✨Tip Number 4
Be ready for a fast-paced environment! Brush up on your multitasking abilities and get comfortable using different systems. This will help you meet those SLA and KPI targets we care about.
We think you need these skills to ace Customer Solution Specialist - Contractor Desk
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Customer Solution Specialist role. Highlight your experience in customer service and any relevant skills that match what we’re looking for, like problem-solving and communication.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team at StudySmarter!
How to prepare for a job interview at RAC
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Solution Specialist does. Familiarise yourself with the responsibilities listed in the job description, especially handling inbound and outbound calls, and meeting SLA and KPI targets. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves speaking with customers and colleagues, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully communicated in previous roles, especially in high-pressure situations. This will show that you can handle the fast-paced environment they’re looking for.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve taken initiative to solve problems before they escalated. Be ready to share these examples during your interview, as it aligns perfectly with their need for someone who enjoys tackling challenges proactively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.