Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist B2B customers with orders and inquiries via phone and email.
- Company: Join Sparks Group, a dynamic manufacturer seeking dedicated customer service talent.
- Benefits: Enjoy health insurance, paid time off, and retirement plans.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: This role is in-person and offers a contract-to-hire opportunity.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
ob Summary/Company:
Are you ready for your next Customer Service opportunity? Sparks Group has partnered with a manufacturer to identify a contract-to-hire Customer Service Representative. As a CSR, you will work closely with dedicated B2B customers to complete order entry and product availability tasks. Highly qualified candidates will have high level phone and email communication skills paired with unscripted customer service or account management experience.
Responsibilities:
- Handle inbound calls
- Respond to customer orders, general inquiries, invoicing questions, and customer concerns
- Partner with sales representatives to promote product sales to smaller accounts
Qualifications/Background Profile:
- High school diploma required; college degree preferred
- Previous experience in a customer service role within an office environment; manufacturing experience preferred
- Basic computer knowledge and data entry skills
- Excellent written and verbal communication!
——————————————————————
This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
——————————————————————
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Customer Service Representative (NC) (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (NC) (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the manufacturer’s offerings will help you engage more effectively with customers and demonstrate your genuine interest during any interviews.
✨Tip Number 2
Practice your phone and email communication skills. Since this role heavily relies on these skills, consider role-playing scenarios with a friend or family member to build confidence in handling customer inquiries.
✨Tip Number 3
Highlight your unscripted customer service experience. Be prepared to share specific examples of how you've successfully resolved customer issues in the past, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative (NC) (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in an office or manufacturing environment. Emphasise your communication skills and any experience with order entry or account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Technical Skills: Since basic computer knowledge and data entry skills are required, be sure to mention any relevant software or tools you are familiar with. This could include CRM systems or data management software.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as excellent written communication is crucial for this role.
How to prepare for a job interview at Rac
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your phone and email etiquette during the interview. Practice clear and concise responses to common customer inquiries to show you can handle real-life scenarios.
✨Familiarise Yourself with the Company
Research Sparks Group and the manufacturing industry they operate in. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your customer service skills. Think of potential customer issues and how you would resolve them, demonstrating your problem-solving abilities and empathy.
✨Highlight Relevant Experience
Be ready to discuss your previous customer service roles, especially any experience in an office or manufacturing environment. Use specific examples to illustrate how you've successfully handled customer inquiries or resolved issues in the past.
