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For Companies At a Glance
- Tasks: Handle customer inquiries and resolve concerns in a fast-paced call centre environment.
- Company: Join a dedicated team in Collierville, Tennessee, focused on exceptional customer service.
- Benefits: Enjoy a long-term contract with opportunities for growth and development.
- Why this job: Be part of a supportive culture that values customer satisfaction and teamwork.
- Qualifications: Previous experience in customer service or call centres is essential; strong communication skills required.
- Other info: Immediate hiring for passionate individuals ready to make a difference.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Responsibilities:
• Respond to inbound calls promptly and with attention to detail, addressing customer inquiries and resolving concerns.
• Provide excellent service in a call center environment, ensuring customer needs are met efficiently.
• Manage and update customer information through accurate data entry.
• Handle email correspondence with customers, maintaining a clear and precise tone.
• Process orders and ensure timely order entry into the system.
• Make outbound calls as needed to follow up on customer requests or provide additional information.
• Schedule appointments accurately while coordinating with customers and team members.
• Utilize Microsoft Excel and Word to manage customer data and create necessary documentation.
• Collaborate with the team to maintain a high standard of service and operational efficiency.• Proven experience in customer service or call center roles.
• Strong proficiency in handling inbound and outbound calls.
• Skilled in data entry and maintaining accurate records.
• Experience with email correspondence and clear, concise communication.
• Familiarity with Microsoft Excel and Word for documentation and reporting.
• Ability to schedule appointments and manage time effectively.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
Customer Service Representative (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during any potential interviews, as you'll be able to demonstrate your problem-solving skills and ability to handle various situations.
✨Tip Number 2
Research our company culture and values at StudySmarter. Understanding what we stand for will allow you to tailor your conversations and show how your personal values align with ours, making you a more attractive candidate.
✨Tip Number 3
Prepare specific examples from your past experiences that highlight your customer service skills. Being ready to share these stories will help you illustrate your capabilities and make a lasting impression during the interview process.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves handling calls and emails, being articulate and clear will set you apart. Consider doing mock interviews or writing sample emails to refine your approach.
We think you need these skills to ace Customer Service Representative (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills like handling inbound and outbound calls, data entry, and effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer inquiries or improved customer satisfaction in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Excel and Word, mention any relevant experience you have with these tools. Provide examples of how you've used them to manage data or create documentation.
Prepare for Common Interview Questions: Anticipate questions related to customer service scenarios, such as how you handle difficult customers or manage multiple tasks. Prepare concise and clear responses that demonstrate your problem-solving abilities.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability to excel in the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
✨Practice Clear Communication
Since the role involves a lot of verbal and written communication, practice articulating your thoughts clearly. You might even want to rehearse common customer service scenarios to ensure you can respond effectively during the interview.
✨Demonstrate Your Multitasking Ability
Prepare to discuss how you manage multiple tasks simultaneously, especially in a fast-paced environment. Share examples from your past experiences where you successfully juggled various responsibilities while maintaining attention to detail.
