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- Tasks: Join our team as a Customer Service Representative, helping pet families every day.
- Company: Destination Pet is revolutionising the pet industry with a passionate and united team.
- Benefits: Enjoy competitive pay, tips, and a fun, pet-friendly work environment.
- Why this job: Be part of a diverse team that values inclusivity and makes a real impact on pet lives.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Flexible hours including evenings and weekends; must love working with pets!
Job Description
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!
We are looking to add a Customer Service Representative to our team at Greymont Kennel
CORE RESPONSIBILITES (include but are not limited to):
- Supports Mission, Vision and Values of Destination Pet.
- Sells the services and products of the facility to prospective customers.
- Tours prospective clients and visitors through the facility.
- Answers the telephone, receives and provides appropriate information according to established procedures.
- Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
- Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
- Explains company and facility policies to customers in a positive manner.
- Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
- Escorts pet guests to/from their enclosure and provides water as needed.
- Operates the Point-of-Sale system.
- Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
- Completes all required training and attends training sessions as needed/assigned.
- Treats customers, guests, visitors and co-workers in a professional, courteous manner.
- Assists other associates as needed.
REQUIREMENTS:
Expertise & Experience:
- High School Graduate or Equivalent.
- Minimum of 1-year experience in a customer service role or retail sales experience.
- Must have ability to resolve problems quickly and professionally.
- Must have strong communication and interpersonal skills.
- Customer Service experience a plus.
- Must have excellent telephone skills.
- Must be able to utilize a multi-line phone system and work on a computer system.
- Displays a professional manner at all times.
Physical:
- Must be able to work evenings, weekends and holidays.
- Must frequently lift 40 pounds.
- Must be able to stand, walk and climb stairs frequently.
- Must be able to handle dogs on leashes.
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
REPORTS TO: General Manager
PAY: $13.00 – $15.00 /hour + tips
Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.
At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?
Customer Service Representative - Greymont Kennel Fairview TN (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Greymont Kennel Fairview TN (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the pet care industry and Destination Pet's mission. Understanding their values and services will help you connect better with potential customers during your interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be using a multi-line phone system, being comfortable and clear in your speech will make a great impression on both customers and your future colleagues.
✨Tip Number 3
Showcase your problem-solving abilities in any conversations or interviews. Think of examples from your past experiences where you resolved customer complaints effectively, as this is crucial for the role.
✨Tip Number 4
Be prepared to demonstrate your passion for pets and customer service. Share personal stories or experiences that highlight your love for animals and your commitment to providing excellent service.
We think you need these skills to ace Customer Service Representative - Greymont Kennel Fairview TN (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly any roles in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and communication abilities.
Write a Strong Cover Letter: In your cover letter, express your passion for working with pets and your commitment to providing excellent customer service. Mention specific examples from your past experiences that showcase your ability to handle customer complaints and work in a team environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Rac
✨Show Your Passion for Pets
Since the role is at a pet kennel, it's essential to express your love for animals during the interview. Share any personal experiences you have with pets and how they have shaped your understanding of customer service in this context.
✨Demonstrate Strong Communication Skills
As a Customer Service Representative, you'll need to communicate effectively with clients and their pets. Practice clear and concise responses to common customer queries, and be ready to showcase your ability to handle complaints professionally.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to understand Destination Pet's mission, vision, and values. Being able to discuss these in relation to your own beliefs will show that you're aligned with the company's culture and goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle an upset customer or a situation involving a pet. Think of specific examples from your past experience that demonstrate your ability to resolve issues quickly and effectively.
